Product Specialist

4 months ago


Brighton Marina village, United Kingdom LoveAdmin Full time

LoveAdmin is an established, energetic, fast-growing SaaS company, delivering advanced management software to over 1,000 organisations across the UK.

We provide smart online services that take the pain and hassle out of admin and payments for every type of sports club, membership organisation, event organisation, and class and course facilitator.

In short, we help make our customers’ lives easier and their clubs and organisations more profitable.

We’re based in Brighton Marina in our modern, open-plan office. We’re surrounded by cafes, restaurants, shops and bars, and we’re right next to the busy yacht harbour.

Now, we’re looking for a talented Product Specialist to join us.

If successful, you’ll become an integral part of our 30-strong team - and an investment-backed SaaS business experiencing year-on-year expansion.

**Duties of this great role include**
- Welcoming new clients to ensure they are clear on their next steps
- Taking ownership of new projects and leading from start to finish
- Quality checking onboarding related data we receive
- Book in and lead client consultations, overviews and handovers
- Prioritise and setup the client accounts
- Keep client onboarding project files up to date
- Ensure key notes for onboarding are clearly documented and available
- Work to timescales agreed with the customer
- Forward support related queries to the help desk
- Working with the sales team to showcase the software to prospective clients

**Skills required**
- Excellent communication skills (written and oral)
- Excellent organisational and multi-tasking skills
- Have a positive ‘make it happen’ attitude
- Have a customer focused mentality
- Ability to learn quickly 'on the job’
- Ability to work under own initiative
- Working knowledge of Microsoft Word, Excel, and Outlook
- Computer 'savvy’

**Location**
- Brighton Marina

**Start date**
- As soon as possible

**Incentives**
- Share options awarded upon joining the business

Previous industry experience not required.

Work Remotely
- No

Pay: From £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- A-Level or equivalent (preferred)

Work Location: In person


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