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Customer Engagement Executive

3 months ago

Bracknell, United Kingdom Consult Full time

On behalf of a global pharmaceutical leader, we are recruiting a strategic and analytical individual to become a Customer Facing Engagement Analyst.


Purpose:

Ensure customer facing productivity and effectiveness are optimised to meet business objectives through analysis of the customer facing team activities that includes market, competitor and customer perspectives. Collaborate with Customer Engagement Managers to deliver valuable insights and recommend business improvements to enhance customer facing (sales team, medical, regional market access etc) strategy. Seek input from the cross functional team leaders to incorporate qualitative perspectives and provide rounded insights on customer facing strategy and performance.


Accountabilities:

• Create and deliver analysis and business insight to enhance salesforce productivity and effectiveness.

• Create and deliver analysis and business insight to enhance impact of other customer facing roles e.g. MSL, in-field market access, partnership managers

• Provide support in decision-making processes related to Customer Facing Team (CFT) activity

• Provide analysis to support the process of customer segmentation, resource optimisation and allocation in order to create potential solutions aiming to increase CFT effectiveness

• Collaborate with the Data Insights & Analytics team in the creation of reports and dashboards to support timely monitoring of CFT activities and performance including key account management metrics

• Provide data analysis on sales performance for Regional Business Review meetings, Account Planning, Annual Conference, Annual Discussion, Country Visits and Audits.

• Provide CFT related data to support the monthly monitoring committee and create ad-hoc reports on business metrics and implementation as needed.

• Provide support in keeping abreast of customer needs and competitor analysis.


About you

• Full adherence to industry and company procedures e.g. ABPI (UK) / IPHA (Ireland), SOP’s and business rules

• Responsible for upholding the professional image at all times

• Experience of working alongside field teams

• Ability to communicate with stakeholders at all levels of the organisation.

• Advanced data and analysis skills

• Knowledge of compliance and regulatory environments

• Ability to understand internal reports, monitor and interrogate trends.