Academic Engagement Manager
1 week ago
TEKsystems is seeking an experienced Academic Engagement Manager to join our team. As an Academic Engagement Manager, you will be responsible for managing one or more projects/engagements at a time, ensuring successful delivery and customer satisfaction.
Key Responsibilities:- Manage project scope, timelines, and budgets to ensure successful delivery
- Collaborate with cross-functional teams to manage risk and ensure customer satisfaction
- Establish escalation protocols and communicate effectively with customers and stakeholders
- Facilitate group sessions to share best practices and build a support network community
- Bachelor's degree, Master's preferred
- IT experience, customer project/engagement delivery exposure, and agile methodologies awareness
- Greenfield development, application modernization, cloud technologies awareness
- Experience working with cloud service providers (AWS, Azure, GCP), hosting solutions, offerings, modernization & migration & strategies
- Understanding of managed services model, risk, accountability, responsibility expectations
- Agile, project & engagement management experience and any training/certifications on Agile, PMI, SAFe, PRINCE2
- AWS, Azure or GCP certifications
- Stakeholder management, team leading, organizing, coaching, and listening skills
- Understanding of IT environments and able to demonstrate initiative in challenging project situations
- Experience working with onsite, offshore, nearshore remote teams
- Works in partnership with internal stakeholders and delivery team to discuss engagement strategy, scope, and overall health of any current engagements
- Partners with delivery managers, account managers, account directors, solution executives, and business development managers to manage risk and ensure delivery to the terms and conditions of our contract
- Participates in monthly financial review meetings with back office
- Thoroughly documents all escalation procedures and communicates to necessary audiences, customer, consultant, managers
- Actively listens to others
- Clearly articulates customer/SoW requirements and relevant supporting delivery processes
- Proactively contributes to customer/account discussions and attends relevant account meetings
- Maintains positive rapport with consultants and customers by following through on commitments in a timely and responsive manner
- Develops and maintains trust with internal partners by acting on feedback and ensuring engagement success
- Identifies concerns, such as sourcing gaps, and quickly communicates these
- Facilitates issue resolution using root cause analysis and identifies proper parties to communicate to
- Proactively anticipates customer needs, creates solutions, and contingency plans to limit issues
- Advocates for TEKsystems Global Services (TGS) when possible, to support growth opportunities with customers
- Contributes, collaborates, and drives internal process improvement issues initiatives
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Bracknell, Bracknell Forest, United Kingdom TEKsystems Full timeJob Title: Academic Engagement ManagerTEKsystems is seeking an experienced Academic Engagement Manager to join our team in Bracknell, Borough of Bracknell Forest. As a key member of our Global Services Practice Delivery organization, you will be responsible for managing one or more projects/engagements at a time, ensuring successful delivery and exceeding...
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Bracknell, Bracknell Forest, United Kingdom TEKsystems Full timeJob Title: Academic Engagement ManagerTEKsystems is seeking an experienced Academic Engagement Manager to join our team. As an Academic Engagement Manager, you will be responsible for managing one or more projects/engagements at a time, ensuring successful delivery and customer satisfaction.Key Responsibilities:Manage project scope, timelines, and budgets to...
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