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Removals Sales Coordinator

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Kent, United Kingdom RELOcruitment Ltd Full time

We are recruiting for one of the largest European relocation specialists in the UK. Their reach is unparalleled with an estimated 260 trips departing by road on an annual basis. They are also specialists in relocation by shipping and air and make seemingly impossible tasks a reality for their clients.


They work to the highest standards in all areas of their operations and are proud to have been accredited to ISO 9001 and ISO 14001 standards.


They are now looking to speak to a Sales Coordinator from within the Removals and Storage Industry.


This is an extremely busy and varied role, and requires someone with great communication, attention to detail and time management skills.


As this is a sales role you will be targeted on conversion rates. No cold calling is required, the majority of leads are from enquiries and your aim is to convert them into sales.


Duties will include:

• Receiving leads from calls, website enquiries and other online platforms, and transforming them into clients.

• Liaising with customers and identifying the type of move they require, e.g. UK house moves, a European shared load move, all the way through to shipping an entire home across the world or the relocation of high value goods.

• Taking ownership of each customer move which you sell, maintaining a strong connection with the customer and addressing and resolving all queries and issues until the move is complete.

• Recording all relevant details on our in-house systems, e.g. location/destination, UK/Europe/rest of world, any time constraints, which packing service is required, etc.

• Organising surveys or recording the customer's inventory and using this information to tailor the move to the customer's requirements and budget.

• Liaising with colleagues and contractors to discuss client options, unusual requests etc.

• Liaising with our Surveyors to confirm all details of any move.


Skills & Experience:

• Ideally you will have had worked in the Removals/Relocation industry or a related sector – Estate Agency etc, although sales experience is more relevant.

• You must be comfortable working a in sales/target driven environment.

• You must be able to cover hours within a staggered day pattern, working 8 hours between 07:00 and 18:00, and also be able to cover one Saturday in 4.

• You will have an excellent telephone manner & strong PC skill. Your time management will be excellent, and you will be a competent multi-tasker.

• You are a Team Player but also able to work under your own initiative.