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Head of Account Management

5 months ago

Eastern England, United Kingdom MHR Full time

As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we’re looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards.

Software never stays the same and neither do we. We want our people to be part of a progressive organisation, encouraged to embrace change and new ideas to shape our future development. Your input is vital, which is why we’re committed to personalised learning paths for every employee to help you, and us, grow.

Our goal is to make the world of work easier as a leader in the HR, payroll, finance, and integration solutions software and services industry. We’re proud to design and develop some of the best business solutions like iTrent and People First to support our customers’ people-related challenges across every vertical.

Looking for the place where you can belong? Join MHR and help us shape the world of work.


The Head of Account Management will hold a pivotal role focused on driving revenue growth through effective management of existing client relationships. Leading the function, you will oversee strategies for maintaining high levels of customer satisfaction, retention, and expansion. This involves setting clear goals, providing guidance, and monitoring performance metrics to achieve optimal results. You will collaborate closely with sales and marketing teams to identify opportunities for upselling or cross-selling our portfolio of products, aiming to maximise customer lifetime value. Additionally, as the Head of Account Management for the Private section you will act as a customer advocate within MHR, gathering feedback and insights to inform product development and enhance service offerings. By fostering strong client relationships and advocating for customer needs, you will contribute significantly to MHRs overall success and growth.

Responsibilities:

  • To ensure the delivery of the Account Management revenue target in line with the company’s business plan.
  • To ensure the Account Management sales pipeline is maintained to provide forecast accuracy.
  • To assist and mentor Account Managers as and when required in all areas of sales procedures
  • To liaise and work with the Marketing manager in identifying account based opportunities
  • To create and jointly manage sales campaigns with the Marketing manager
  • To ensure all Sales Managers drive home the Account Management order intake targets
  • Producing an accurate Sales forecast
  • Working with the Sales Leadership group in identifying key opportunities for growth
  • Supporting the Account Managers in minimising customer complaints and achieving highest customer retention
  • Ensuring all Account Managers carry out their duties in line with company procedures
  • Ongoing responsibility to identify and introduce efficiency gains in business processes

Skills:

  • Team Player, strong interpersonal skills.
  • Commercially astute
  • Positive and enthusiastic
  • Excellent oral and written skills
  • Leader by example
  • Hands on approach
  • Ability to network at all levels
  • Experience of sales in a management role
  • Understanding of sales forecasting and effects on financial standing of the company
  • Proven experience of Account
  • Management of large and enterprise size customers
  • Ability to close business at board level
  • Thorough knowledge and understanding of Payroll and Human Resources market


Benefits to support you personally and professionally

Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:

  • Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
  • 24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave
  • Ability to purchase or sell additional holiday days beyond the standard 25 days and bank holidays
  • Monthly employee recognition program and departmental awards
  • Referral bonus scheme of up to £2,000
  • Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
  • On-site subsidised restaurants offering a variety of fresh meals daily
  • Opt-in benefits schemes such as private medical insurance and dental coverage

We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.