Customer Service Specialist
1 month ago
Come and join our dynamic, passionate and experience team at Osteotec.
We are a medical device manufacturer and distributor, committed to providing exemplary customer service to our customers, supporting our commercial team in delivering successful patient outcomes.
Brief Role Description: To serve customers by providing product and service information and processing orders through to despatch and delivery to customer.
Reporting To: Operations Team Leader
Responsibilities:
- Communications with customers and sales representative/sales agents.
- Liaise with customers for booking of Loan and Consignment Sets and other orders
- Processing of orders and loans for products using CRM.
- Tracking of any Back Orders: Pricing Queries: Quotations.
- Answer product and service questions; suggesting information about other products and services.
- Open and maintain customer accounts by recording account information.
- Prepare invoices after despatch of orders.
- Assist with resolving of product or service problems by clarifying any customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintain financial accounts by processing customer adjustments.
- product or service reports by collecting and analysing customer information.
- Contribute to team effort by accomplishing related results as needed.
- Ensure that all aspects of Quality Management System and QAPs are followed and contribute to continuous improvement plans via CAPA system
Essential:
- Medical Device Industry - Experience within the industry dealing with sterile and non-sterile implantable medical devices.
- Ability to communicate in a highly effective manner and work both independently and as part of a team on assignments. Must be IT literate and efficient in an administrative environment. They must have the ability to work on their own initiative, prioritizing and organising workload. Problem solving skills and a great telephone manner are also vital to this role.
- Computer literacy – able to utilise a range of Microsoft Office applications and other appropriate company systems when required (including MS Word, Outlook, Excel)
- Proactive approach and ability to work independently and as part of a small but dynamic team;
- Good team player.
This Job description is not exhaustive but outlines the main requirements.
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