![Highbridge Education](https://media.trabajo.org/img/noimg.jpg)
Customer Service Manager
7 days ago
About the Company:
Highbridge Education Ltd, founded in April 2019, places a strong emphasis on personalized services for students, assisting them in reaching their academic goals.
Our Approach:
- Study planning and admission guidance
- Interview coaching and scholarship applications
- Guardian service, short-term training camps, and summer camps
- Various tuition options (private, group, 1-1)
Current Job Opening:
Customer Service Manager
Responsibilities:
- Provide exceptional customer care, acting as a key connection between students, particularly those from China, and the organization
- Handle student requirements and complaints according to company policies
- Offer consultations on education services, keeping clients informed and addressing their queries
- Manage student and parent feedback, addressing any additional needs
- Coordinate educational resources effectively and liaise with team members to enhance services
- Collaborate with teachers and parents to monitor student progress
- Organize promotional activities to attract new students and provide customer support
- Build strong relationships with clients through telephone communication
Requirements:
- Fluency in written and spoken Chinese
- Customer service or education sector experience
- Strong organizational and administrative skills with attention to detail
- Ability to address service issues promptly and ensure customer satisfaction
- Adaptability, positivity, patience, and cooperation
- Understanding of global customer needs
- Willingness to travel frequently to China
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