Customer Service Administrator

5 months ago


Thatcham, United Kingdom Codelocks International Ltd Full time

Customer Service Administrator

Salary c£24,500

Codelocks International Ltd, Greenham Business Park, Newbury RG19 6HW

Codelocks is a leading innovator and supplier of standalone access control, with our global HQ in Newbury, offices in The Netherlands, California, and Sydney.

We design and distribute a wide portfolio of innovative, standalone keyless door locks and access products for a range of growing markets. Our product innovation is bringing the convenience of access control to new markets, such as short-stay rental property, leisure facilities, music studios, schools and colleges, as well as traditional office buildings. An exciting opportunity has opened for a new member of our Customer Service team at our HQ in Newbury. The role is varied, working in Customer Services, but also assisting our Warehouse team, and our internal Operations Team.

This role would suit someone who has a flexible approach to work, and a ‘Can Do’ attitude.

**Responsibilities**:

- Process orders for account customers, and credit card customers
- Provide customers with formal quotes for orders, and pricing on request
- Arrange for customers to return product for repair as per our warranty terms

Key Requirements
- Experience, and confidence using Microsoft Office and other IT software
- Knowledge of CRM systems
- Excellent communication skills
- Previous experience in Customer Services an advantage
- Patience and adaptability

Benefits and Additional Details
- Full-time position, Monday to Friday 8.30 to 5PM
- 3 Months probationary period
- 25 days annual leave 3-5 days allocated from leave for Christmas shutdown
- Additional leave scheme
- Company pension
- Critical illness cover
- Death in service insurance
- Onsite parking with EV charging available

**Job Types**: Full-time, Permanent

Pay: £24,500.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Thatcham: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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