Service Desk Operator
3 weeks ago
We are looking to recruit a Service Desk Operator. This is your chance to join a team that provides essential Facilities Infrastructure Services to support various business operations, including Facilities Services, IT and Communication Services, and Energy Management Services
What You Can Expect
- Location – Wokingham
- Reports to - Account Manager
- Working Hours - 8:30 am – 5:30 pm, Monday to Friday.
- Salary - Up to £27,000
Main Purpose of the Job
Join a small, dedicated team responsible for delivering a Facilities Service Desk, supporting various clients across multiple UK locations. This role involves telephone and email communication with customers and suppliers, providing support for a range of facilities management tasks.
Key Responsibilities as a Service Desk Operator
- Assist with reactive requests, quotations, and scheduled tasks.
- Handle customer and staff inquiries via phone and email in a courteous and professional manner.
- Utilise CIMS (Computer Information Management System) and other necessary software to perform job duties effectively.
- Coordinate and monitor suppliers for timely completion of tasks, ensuring event closure details are recorded.
- Maintain and update supplier contact details and compliance records in CIMS.
- Ensure building and contact information in CIMS is kept up to date.
- Perform other duties as assigned by the Service Desk Manager, including covering tasks during absences.
Experience (Essential)
- Experience in telephone operation in a professional setting.
Experience (Desirable)
- Experience in a support services or facilities management environment.
- Experience working in a call center.
- Background in facilities management or support services.
Skills and Aptitudes
- Excellent phone manner and familiarity with computer-based telephony systems.
- Highly customer-focused with a "can-do" attitude.
Character Traits
- Self-motivated and enthusiastic team player.
- Flexible, hardworking, and innovative.
- Eager to contribute to team success and growth within the business.
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