Relationship Assistant

2 months ago

London, United Kingdom Zenith Bank Limited. Full time

About us:

Zenith Bank (UK) Limited (ZBUK) is a subsidiary of Zenith Bank PLC, the most profitable bank in Nigeria with an established trajectory of superlative performance, as well a strong pedigree of innovation, resilience, and market dominance. On an annual basis, Zenith Bank PLC amasses a string of notable awards; one of the most recent being listed as the sole Nigerian brand on the World’s top 100 companies in 2023 by the World Finance Magazine.


Zenith Bank (UK) Limited (ZBUK) was set up with a clear strategy to leverage trade and investment flows between Nigeria and Europe, by providing intermediary banking services and facilities for trade-related working capital and capital expenditure.


Zenith Bank recognizes the importance of leveraging a highly skilled workforce to achieve its strategic and operational goals. The bank is committed to providing an environment that is conducive for effective performance by availing all staff the necessary learning opportunity. We value the well-being of our staff and we encourage them to strike a balance between their work and personal lives, thereby creating a healthy atmosphere for personal development and career success.


With the introduction of new services here in the UK and our unparalleled knowledge of business with Africa, our 5 year strategy ensures “Controlled Growth” as we aim to become the Bank of choice for businesses wishing to transact in the African continent.


Role Overview:

The job purpose is to support the growth of the Bank’s Multinationals business by providing client relationship, administrative, operational and analytical support to the Relationship Managers (“RMs”) and Head of the department (“HOD”) with the aim to provide excellent service delivery.


Role Responsibilities:

  • To contribute to the overall growth of the Multinationals Desk.
  • Ensure good communication with other internal departments within the Bank as well as Zenith Group subsidiaries.
  • Ensure the unit’s deal list is kept up to date.
  • To assist in preparation of transactional documents and communication with internal stakeholders and clients (e.g. Deal Review Forums, Term Sheets, etc).
  • To support RMs on payments call backs when RM is not available.
  • Attend to customers enquires and engage with the respective internal teams such as Customer Services, Payments or IT when is required.
  • To respond to compliance enquires related to customers transaction.
  • To respond to enquiries from other departments such as payments, trade finance and compliance.
  • To assist in clients on-boarding, file notes, account reviews, daily transaction monitoring, preparation and submission of new accounts, and adverse media reviews.
  • Assists in preparation of facility documentation, archiving and compliance related forms including those for account opening / closing, Loan Drawdowns, new limits, etc.
  • To support the credit analysts’ team with all required information gathering, preparation of documents and completion of internal credit applications, including collecting and obtaining credit data and financial statements, country, and client information.
  • Takes minutes of the departmental meetings and clients call reports when required.
  • Assisting with regular reporting (pipeline, updates for ALCO, Exco reports).
  • Assist RMs with customers transactions such as client’s exposure, outstanding loans and transactions request, deposits etc.
  • Any other miscellaneous tasks that may arise in the course of the job.


Skills/Knowledge Required:

  • Good organisational and interpersonal skills.
  • Excellent communication (written and verbal).
  • Be self-motivated/ work with minimal supervision.
  • A strong commitment to living the Bank’s values.
  • Strong Microsoft office user (Word, Excel, Power Point, Outlook).
  • A second language is desirable.
  • Must be educated to a degree level.
  • Minimum of two years’ work experience in either Banking or a Financial Institution.
  • Strong KYC/KYB experience.
  • Some experience in writing credit applications, preparing reports, etc.
  • Some knowledge of trade finance transaction and products.


This is a permanent position paying up to £40,000 based on experience.

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