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Client Support Specialist

2 months ago

London, United Kingdom Euro London Appointments Full time

Get ready to dive into the exciting world of a leading Blue Chip company and leaders in their field


I am currently partner with this company searching for their next German speaking Client Support Specialist to join their growing team. As a Client Support Specialist you'll be the go-to person for their clients. From answering questions about our products to providing top-notch service, you'll be making a difference every day.


Not only will you be handling calls, emails, live chats and messages, but you'll also have the chance to interact with customers worldwide, and with a script-free environment, you'll have the flexibility to use your experience and personality to provide the best service possible.


What your main role will be:

  • Speaking to clients to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Helping customers via calls, emails, community posts and live chat.
  • Use a positive personality and experience, not a script
  • Assisting customers with their technical and software related problems
  • Configuring and installing software over the phone at restaurant locations
  • Provide outstanding service
  • Know limitations and when to should ask for advice
  • Own the resolution to the problem; don't leave the customer hanging


About You:

  • Fluent to a native level in: German
  • Fluent level of English
  • Open to work on weekends if need be
  • Interpersonal skills, and passion for providing excellent customer service
  • Strong communication skills: active listening, writing/typing, informal communication
  • Restaurant/ Hospitality experience is an added bonus.
  • At least one years experience providing customer support would be ideal - preferably in a software support environment
  • Knowledge of current Microsoft Windows operating systems
  • Knowledge of iOS and Apple Hardware
  • Experience with the use of support desk tools like Salesforce, Communities, live chat would be great