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Customer Service

2 months ago

Swinton, United Kingdom NatWest Full time

Join us as a Customer Service & Operations Analyst, Transaction Monitoring

  • In your new role, you’ll be using your training and knowledge to help detect and prevent financial crime
  • You’ll be monitoring and investigating transactions and subsequently producing reports to protect people, family and businesses
  • This role offers great career development opportunities with relevant training programmes and accreditation programme and ongoing one-on-one support
  • This role offers a hybrid working model post completion of your accreditation, with two days per week in the office with your team

What you'll do

Joining a specialist Transaction Monitoring team, where you’ll be working together to deliver the most successful outcomes for the business and our customers. You’ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to produce an outcomes report.

As you continue to develop in your role, you’ll support with process training and knowledge sharing across your team, working together towards success.

Day-to-day, you’ll be:

  • Accurately investigating your queries, raising with relevant parties, and escalating where needed
  • Making sure processing is performed accurately and within an agreed turn-around time
  • Participating in initiatives that help improve our customer service, processes and procedures
  • Reviewing processing errors and customer complaints to help identify trends and training needs

The skills you'll need

We're looking for someone with a strong working knowledge of Financial Crime processes and procedures, alongside an awareness of up to date trends, policies and regulations . You’ll also have knowledge of internal or external appropriate products, processes, and banking systems.

We’ll also be looking for you to demonstrate:

  • An understanding of the financial services industry and our customers
  • The ability and enthusiasm to develop yourself and support others
  • A keen eye for detail and the ability to work within agreed timescales
  • Good written and spoken communication skills