Head of Sales

**About the role**:
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As the Head of Sales for Customer Account Management you'll oversee the commercial account management, cross-sell and upsell activity across the existing customer accounts within Moorepay. You'll lead the Account Management teams in a way that ensures a strong understanding of our customers current situation and growth plans, driving cross-sell and upsell activity alongside customer retention.

This role will have a hands-on approach, keeping a close relationship with the major accounts alongside managing the team to achieve monthly, quarterly and annual incremental revenue objectives with a strong focus on driving Annual Recurring Revenue (ARR).

Key responsibilities will include:

- Leading the account management teams to achieve the monthly sales objectives and developing the teams for scalability and sustained growth, with all the people, processes and strategies optimised in a customer-first manner.
- Adding value to customer relationships and driving the desired customer goals by actively participating in client discussions and ensuring the Moorepay sales methodology is adhered to, and subsequently that all identified opportunities are maximised.
- Creating an optimised and data-led model of the customer journey and ensuring that the internal stakeholders are aligned to the same. Working with the respective operational specialists and data/CRM management teams to ensure customer data is correct and that everyone uses the same data sets (data hygiene).
- Determining the metrics, health scores, NPS and KPIs relevant to each account and the customer base. Allocation of new logo wins to the account management team and ensuring that the appropriate alignment with experience is assigned.
- Ownership of the retention team and driving/contributing to churn reduction tactics.
- Through the account management teams, working collaboratively with operational colleagues to identify 'at risk clients' and ascertain the appropriate remedies to the identified risks.
- Collaborating with marketing colleagues to create and optimise the upsell and cross-sell campaigns and managing this through to effective execution/follow-up by the Account Managers. On the back of this, ensuring (alongside marketing colleagues) that comprehensive reporting and MI is provided in respect of each campaign.
- Relationship management across the entire Account Management team, helping others on the team maintain and improve customer relationships.

**Skills & experience**:
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- Minimum of 3 years experience working as a Commercial Customer Success Manager and/or a Leader of a Commercial Account Management team.
- An understanding of software businesses, with knowledge of both the subscription and renewal models.
- Expert communication skills and the ability to hold C-level customer conversations that drive business for both parties and move the relationship forward.
- Strong analytical and goal-oriented mindset backed by basic project management knowledge and skillset.
- A commercially astute operator with the ability to create strategies, guidelines, and objectives and implement them while driving business growth and creating data-driven reports.
- A strong leader with a grasp of the fundamentals to build a high performing team culture.
- Analytical and numerate, proven ability to interpret data to drive performance with strong financial and commercial awareness.
- Exceptional ability to build relationships at all levels, and a team player who can inspire your team members and build an enjoyable working environment underpinned by strong performance.
- Coaching and mentoring experience, ability to train and advise others on how to perform, improve and succeed by producing best results.
- High levels of integrity, showing honesty and always doing the right thing.

**Benefits & culture**:
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Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Farnborough and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself

To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.

Here’s what you’ll gain if you join our team:

- A career packed with opportunity, in a stable and growing company.
- A comprehensive programme of learning and development.
- Competitive base salary, plus great commission earning potential.
- 25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well
- Private medical insurance.
- Life assurance 4x salary.
- Enhanced pension with up to 8.5% employer contributions.
- A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.