Customer Service Administrator
6 months ago
Mpeople Recruitment are currently seeking an **Customer Service Administrator **to join a market leading manufacturing company within their Sales & Customer Service team, based in **Swinton**.
- **Salary: £23,000 - £26,000 **dependent on experience
- **Location: Clifton, Swinton **(M27)
- **Hours of work**:09:00 - 17:00, Monday - Friday
The Customer Service Administrator will be responsible for**:
- Assist sales managers on pricing and quotations
- Review site plans and confirm against product schedules
- Liaise with designers and project managers to confirm requirements and missing information
- Prepare quotations and send to clients requesting their purchase order and confirm delivery date
- Convert quotations to sales orders on Access once purchase order received
- Prepare and distribute job sheets and delivery notes as appropriate
- Manage relations, orders, quotes, and correspondence with customers
- Accept incoming client calls immediately on behalf of the team and respond to their enquiry in a professional manner
- Maintain all relevant documents relating to sales and manage client files
- Raise snagging paperwork, keep the customer updated and ensure completion within agreed timetable
- Liaising with the production team regarding stock levels and ordering products from approved suppliers at best value for money
- Raising orders and liaising with suppliers and the internal finance team regarding delivery and payment
- Update Production Chart for all new orders and highlight where Customer PO’s have not been received
- Chase up all outstanding customer PO’s and monitor accordingly
- Liaise with the finance team regarding credit limits and new accounts
- Keep Production updated with any revisions to job sheets and delivery timetables
To be considered for this Customer Service Administrator role, the Skills & Attributes required are:
- Experience of customer service (office based) and processing sales orders
- Strong communication (written and verbal) skills and rapport building
- Going above and beyond to deliver a high quality of customer service
- Efficient organisational and prioritisational skills
- Ability to work in fast-paced and high pressure environments
- Problem-solving
- A positive and enthusiastic ‘can do’ attitude
- A great team-player
Please note that Mpeople Recruitment cannot always respond to all applicants due to the high volume of CV's received on a daily basis. Should you not receive a response within 5 working days please accept this as not been successful. Mpeople wish you all the best in your job search.
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£26,000.00 per year
**Benefits**:
- Company events
- Company pension
- Gym membership
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
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