Commercial Waste Administrator

**No Agencies Please**

Due to an exciting period of growth, Kenny Waste Management are recruiting for an Administrator to join our Commercial Waste team within the modern offices at Lowry Mill to assist in the development, performance and customer service activities of the Commercial Waste Division of the Organisation. Working closely with the Sales and Operations manager, you will help build and maintain a positive, effective and successful relationship with the customers at all levels.

Kenny Waste Management have been providing an environmentally safe and controlled waste management service for over 30 years, and with continuous investment we now process over 15,000 tonnes of waste each month.

Recover > Divert from Landfill > Recycle, are the core values that underpin everything we do. This focus means we can proudly report to have a 99% diversion from landfill rate as the leading independent total waste management business in Manchester.

**JOB DUTIES**:

- Answering phones and managing the customer service inbox. Dealing with customer inquiries and complaints in a timely and efficient manner.
- Identifying why jobs have been missed and taking appropriate action to resolve the issue either externally or internally.
- Monitor the activities to ensure all service levels committed are met and exceeded.
- Ensuring that customers are kept informed of any delays or issues with their waste management services.
- Monitoring customer feedback and identifying areas for improvement.
- Using our current software systems to manage the functions of receiving, analysing, resolving and documenting customer’s queries.
- Reporting and maintaining record of all communication with customers.
- Proactively dealing with day to day delays and providing excellent customer service.

**SKILLS AND EXPERIENCE**:

- Waste Management Industry experience
- Experience in a customer service role
- Strong organizational, problem solving and time management skills
- Ability to work under pressure
- Great attention to detail
- Outstanding communication skills

**BENEFITS**:

- On site gym and canteen
- Modern office block with onsite private car park
- Healthcare cashback scheme
- Length of service rewards
- Holiday purchase scheme
- Mental Health anonymous online support community
- Paid volunteer leave
- Paid Milestone Leave (for the important things in life)
- Enhanced maternity and paternity schemes
- Cycle 2 Work scheme (coming soon)

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Swinton, M27 6DB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person