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Service Operations Officer

2 months ago

Swinton, United Kingdom Greater Manchester Combined Authority Full time
About the Role

We are seeking a highly skilled and motivated Service Operations Officer to join our team at the Greater Manchester Combined Authority. As a key member of our Service Operations Team, you will be responsible for providing technical support to our employees, ensuring they have the necessary tools and resources to perform their duties effectively.

Key Responsibilities
  • Provide technical support to employees, troubleshooting and resolving software and hardware issues related to computers and mobile devices.
  • Work collaboratively with the Service Operations Team to ensure seamless delivery of technical services.
  • Develop and maintain a good understanding of Microsoft Desktop Operating System technologies, particularly Windows 10, and other relevant IT systems.
  • Assist in the implementation and maintenance of IT systems and processes, ensuring they are aligned with business needs.
  • Provide excellent customer service, responding to employee queries and concerns in a timely and professional manner.
Requirements
  • Good understanding of Microsoft Desktop Operating System technologies, particularly Windows 10.
  • Knowledge of Office 365 and other relevant IT systems.
  • Excellent problem-solving and analytical skills, with the ability to troubleshoot and resolve complex technical issues.
  • Strong communication and interpersonal skills, with the ability to work effectively with employees at all levels.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
What We Offer

We offer a competitive salary and benefits package, including flexible working conditions, family-friendly policies, and opportunities for professional development and growth. Our team is committed to delivering excellent service to our employees and the community, and we are looking for someone who shares our values and is passionate about making a difference.