Hotel Account Manager

2 weeks ago

Eastern England, United Kingdom OYO UK Full time

Overview:

As an OYO UK Hotel Account Manager with a focus on public sector and corporate business, you will play a pivotal role in ensuring seamless accommodation arrangements for groups associated with various organisations. Your primary responsibility will be to manage the end-to-end booking process within the OYO UK hotel network, catering to the unique needs and requirements of our clients. By coordinating closely with internal teams and external stakeholders, you will uphold the highest standards of customer service while efficiently handling reservations, inquiries, and logistical arrangements.


Key Responsibilities:


1. Booking Coordination:

- Act as the primary point of contact for clients seeking accommodation arrangements within the OYO UK hotel network.

- Manage incoming booking requests through the OYO platform, ensuring accuracy and completeness of information provided.

- Liaise with OYO hotel partners to allocate appropriate rooms and facilities based on group size, preferences, and specific requirements.


2. Communication and Customer Service:

- Maintain clear and prompt communication with clients throughout the booking process, leveraging the OYO platform to provide updates and address any concerns or queries.

- Serve as a knowledgeable resource regarding OYO hotel amenities, policies, and local area, offering assistance to enhance the overall guest experience.

- Handle any issues or special requests promptly and effectively, leveraging OYO's resources and support systems to exceed expectations and foster positive relationships with clients.


3. Logistics and Planning:

- Coordinate logistics for group arrivals, departures, and any associated events or activities, collaborating with OYO hotel partners and relevant departments to ensure seamless execution.

- Prepare detailed itineraries and rooming lists using the OYO platform, ensuring accuracy and timely distribution to all stakeholders.

- Anticipate potential challenges or conflicts and proactively implement solutions to mitigate any disruptions to guest satisfaction, leveraging OYO's network and resources as needed.


4. Administrative Duties:

- Maintain comprehensive records of all bookings, correspondence, and related documentation through the OYO platform, ensuring accuracy and compliance with OYO standards.

- Generate reports and analyse booking data using OYO's reporting tools to identify trends, opportunities for improvement, and areas of potential growth.

- Assist with billing and invoicing processes through the OYO platform, ensuring accuracy and timeliness in financial transactions related to council group bookings.


Qualifications:


- Previous experience in hotel reservations, hospitality, or customer service roles preferred.

- Strong communication skills, with the ability to interact effectively with diverse stakeholders and resolve conflicts diplomatically.

- Excellent organisational and multitasking abilities, with keen attention to detail and accuracy.

- Proficiency in Microsoft Office applications.

- Adaptability and flexibility to accommodate varying schedules, including evenings, weekends, and holidays as needed.


Attributes:


- Customer-focused mindset, with a commitment to delivering exceptional service and fostering positive guest experiences within the OYO brand standards.

- Proactive and resourceful approach to problem-solving, with the ability to think creatively and act decisively in dynamic situations.

- Strong team player with a collaborative attitude and a willingness to support OYO hotel partners and colleagues across departments.

- Professional demeanour and a passion for hospitality, reflecting the values of OYO UK.


Join Our Team:

If you are a motivated and organised individual with a passion for hospitality and a knack for managing group bookings, we invite you to join our team as an OYO UK Hotel Groups Booking Account Manager. . Apply today to embark on a rewarding career journey with OYO UK

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