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Property Manager

4 months ago

Southampton, United Kingdom FirstPort Full time

Job Role: Property Manager

Location: Field based (Covering a portfolio around Portsmouth & Southampton)

Hours: Monday - Friday: 9am - 5pm (35 hours per week)

Salary: Starting from £30,000 per annum plus cash car allowance £4,500


The Job Role

In this customer facing role you will be expected to commit to providing the highest levels of customer service as well as ensuring we put our people first. You will work with the industry professionals who are committed to providing the same level of service to ensure our customers remain happy and the company can achieve the overall goal which is to be the "market leading provider of Property Management in the UK".

The role will report into the Regional Manager and will have no direct reports.


Main Responsibilities

  • You will visit each property at regular intervals and will need to prioritise sites that require more of your time and attention.
  • Arrange and facilitate regular meetings with key stakeholders within your portfolio, guiding and positively influencing decisions and disputes, encouraging open two-way communication and information cascade.
  • Manage and authorise all expenditure throughout the year, maintaining cash flow to prevent critical funding issues and ensuring value for money for customers and clients whilst reviewing service charge audited accounts and budgets.
  • Liaise with the credit control function to ensure effective debt management of the portfolio, inclusive of initial collection of routine service charge arrears.
  • Complete all Fire, Health and Safety risk assessment/site inspection follow up actions within the defined timescales and take ownership of any Enforcement action and respond accordingly without delay to the relevant authorities.
  • Ensure timely delivery of major works and remedial planned works are undertaken whilst managing contracts with affiliated external Contractors overseeing their performance and scope of work, to enable us to meet the needs and expectations of our customers.

Areas of Responsibility/ Accountability

  • Ensure that all the property is managed in accordance with key Health and Safety legislation including but not limited to Fire Safety, Asbestos and Legionella / water hygiene control regulations acting as the 'Responsible 'Person for on-site Fire Safety regulation purposes.
  • Conduct comprehensive site inspections and visits of your portfolio.
  • Fire, Health, and Safety risk assessment

Key Interfaces

  • Regional Manager for any escalated issues
  • Customer Service department
  • Credit Control
  • Social Media
  • Portfolio job boards/ Notice boards


Qualifications/ Experience

No specific qualifications are required as full training will be provided however the below are beneficial:

  • IRPM
  • Leasehold Management (Level 2, 3 or 4)
  • Property Manager Experience (desirable)


Who are we?

FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.


FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.


Why choose us?

By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.

The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.


What’s next?

To start your application for this role we will ask you to upload your CV and answer a few questions.

Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.