Customer Management Manager

2 weeks ago

London, United Kingdom Sea Full time

Who We Are We are remote first software as a service (SaaS) company, bringing true digital transformation to the global shipping industry. We enhance the way shipping professionals work by creating technology for the maritime industry and bringing it to market.
With over 85% of the world’s trade transported by sea, we have a huge opportunity to transform existing manual, offline and disparate processes into a tech-enabled and data-rich experience enabling better decision-making and fewer costly and time-consuming mistakes. Our premier platform, Sea, is the world’s first digital shipping platform that provides cloud-based applications focused on the pre-fixture and at-fixture space. As Customer Enablement Manager, you will be responsible for guiding new clients through the process of implementing our software into their maritime operations. This role is crucial in ensuring a smooth transition and successful integration of our software solutions, fostering strong client relationships, and promoting long-term client satisfaction.

Client Onboarding and Implementation:
• Guide clients through the software implementation process, including system setup,
customisation, and user training.
• Coordinate with the technical team to ensure seamless integration of the software with
Project Management:
• Develop and maintain detailed project plans, including timelines, milestones, and
Monitor project progress and make adjustments as necessary to ensure timely and
successful implementation.
Training and Support:
• Develop and deliver training materials and sessions to clients, ensuring they are
Provide ongoing support to clients post-implementation, addressing any issues or
implementation strategy.
• Collaborate with the product development team to suggest software enhancements
Prepare regular reports on project status and client feedback for senior management.
• Strong organisational and project management skills.
• Ability to work independently and manage multiple projects simultaneously.
• Proficiency in maritime operations and software applications.
• Client-focused approach with a commitment to delivering high-quality service.

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