Customer Success Manager

1 month ago


London, United Kingdom Vista Equity Partners Management, LLC Full time

The Customer Success Manager (CSM) is responsible for ensuring overall client relationship health and satisfaction for enterprise customers by driving user adoption and resolving issues/escalations to ensure retention. The CSM is also a key contributor to contract renewals and cross-sell/upsell opportunities by conducting strategic planning and roadmapping of priorities to identify the customers’ key drivers for success.

Key responsibilities of this role:

Customer Journey

  • Build and maintain strong relationships with key stakeholders and decision-makers within assigned accounts
  • Understand customer goals, priorities, challenges, and pain points to effectively position Fusion’s products to achieve overall account growth
  • Drive customer adoption, retention, and expansion by demonstrating the value of Fusion’s solutions to solve customer needs and priorities
  • Manage customer health and drive action plans to bring dissatisfied clients back to a level of high satisfaction
  • Serve as the voice of the customer to provide feedback and insights to internal teams for product enhancement and innovation
  • Conduct regular success calls and business reviews with customers to assess satisfaction, identify areas for improvement, and measure success against defined key performance indicators

Milestones for the First Six Months

In one month, you will:

  • Analyze metrics and trends to identify top five accounts with growth potential and establish plans to add value with upsell and cross-sell opportunities
  • Review customer health scores to identify potential at-risk accounts and drive mitigation plans to ensure retention

In three months, you will:

  • Determine likelihood of growth for all assigned accounts and develop action plans for expansion and adoption, focused on those accounts with the highest potential
  • Demonstrate a deep understanding of the customers’ business objectives and desired outcomes with documented success plans for assigned accounts with medium or higher growth potential

In six months, you will:

  • Conduct business reviews with key customers to assess satisfaction and lead initiatives to address any challenges
#J-18808-Ljbffr

  • London, United Kingdom Hudson Clarke Associates Full time

    Customer Success Manager - Enterprise Accounts - £65,000 + 10% bonus + exceptional benefits including private healthcare. Hybrid role Company An exciting opportunity has arisen for a Customer Success Manager with 5 + years of account management experience with large global accounts. You will be joining an established and growing tech company who are one of...


  • London, United Kingdom Muso Full time

    Do you have at least 3 years experience working as a Customer Success Manager (CSM) in a SaaS company? Would you like to work with a company that provides the most complete and trusted view of global piracy, media consumption and demand?If so read on. Here at MUSO we are looking for a Customer Success Manager (CSM) to come and join our team. The CSM is...


  • London, United Kingdom InRule Full time

    At InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive solutions that provide the power...


  • London, United Kingdom InRule Full time

    Job DescriptionAt InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive solutions that...


  • London, United Kingdom InRule Full time

    At InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive solutions that provide the power...


  • London, United Kingdom InRule Full time

    Job Description At InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive solutions that...


  • London, United Kingdom InRule Full time

    At InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive solutions that provide the power...


  • London, United Kingdom Findrs Recruitment Ltd Full time

    **Customer Success Manager** **UK (Fully remote)** **£40.000 + Equity + Bonus** It’s easy to think that the hard work ends once you’ve landed a customer. In reality, the struggle to win your clients’ hearts is only just beginning, and, over the last decade, cultural trends, customer expectations, and business realities have combined tocompel more and...


  • London, Greater London, United Kingdom J&C Associates Ltd Full time

    Job Title: Solution Customer Success ManagerLocation: Shoreditch (Hybrid)Duration: 12 months contract initially with possible extensionMax. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35Learn more about the general tasks related to this opportunity below, as well as required skills.The role:Client's Expert CSM team is looking...


  • London, United Kingdom Australasian Recruitment Company Remote Work Freelance Full time

    CUSTOMER SUCCESS MANAGER   A rapidly growing tech start-up which is aiming to make it easy to reach and connect support professionals to help employees is looking for a Customer Success Manager!  You will be instrumental in a growing organisation, supporting and onboarding new suppliers being responsible for obtaining all relevant information,...


  • London, United Kingdom createselect Full time

    We are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention. Based in West London, our client is driven by the core belief that getting products in front of online buyers across digital sales channels should just be easy. Their platform currently helps...


  • London, United Kingdom createselect Full time

    We are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention.Based in West London, our client is driven by the core belief that getting products in front of online buyers across digital sales channels should just be easy. Their platform currently helps +150...


  • London, United Kingdom createselect Full time

    Job DescriptionWe are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention.Based in West London, our client is driven by the core belief that getting products in front of online buyers across digital sales channels should just be easy. Their platform...


  • London, United Kingdom createselect Full time

    We are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention.Check below to see if you have what is needed for this opportunity, and if so, make an application asap.Based in West London, our client is driven by the core belief that getting products in front...


  • London, United Kingdom createselect Full time

    Job Description We are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention. Based in West London, our client is driven by the core belief that getting products in front of online buyers across digital sales channels should just be easy. Their platform...


  • London, United Kingdom createselect Full time

    We are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention. Based in West London, our client is driven by the core belief that getting products in front of online buyers across digital sales channels should just be easy. Their platform currently helps...


  • London, United Kingdom J&C Associates Ltd Full time

    Job Title: Solution Customer Success ManagerMake sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.Location: Shoreditch (Hybrid)Duration: 12 months contract initially with possible extensionMax. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35The...


  • London, United Kingdom J&C Associates Ltd Full time

    Job Description Job Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work...


  • London, United Kingdom J&C Associates Ltd Full time

    Job Title: Solution Customer Success ManagerLocation: Shoreditch (Hybrid)Duration: 12 months contract initially with possible extensionMax. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35The role:Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data centric, dynamic...


  • London, United Kingdom J&C Associates Ltd Full time

    Job Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data...