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Full Time Customer Service Executives

4 weeks ago

Farnborough, United Kingdom Flexible Staffing Solutions Full time
*Customer Support Executives*

Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.

*Location: *Farnborough, GU14

*Salary: *Starting salary £22,880 with salary progression opportunities.

We are looking for individuals who have recent customer service experience, gained within a call centre or contact centre environment.

The role of the Customer Service Advisor is to provide a consistent, friendly, knowledgeable, and over-all efficient customer service experience to customers.

The Customer Service Team provide excellent customer service via phone, live chat, email and social media, so you’ll need to be confident working across several platforms in a fast-paced environment.

*Working Hours*

There is 1 *fixed shift option* available:
* Tuesday: 10 AM - 6 PM
* Wednesday: 12 PM - 8 PM
* Thursday: 9 AM - 5 PM
* Friday: 12 PM - 8 PM
* Saturday: 8:30 AM - 4:30 PM

*\*Please only apply if you can commit to the fixed shift pattern above*

*What you'll be doing:*
* Provide excellent customer service via email, phone & live chat responses
* Prompt attention to queries and comments made via social media
* Answering general technical queries about the website and mobile app
* Answering queries regarding customer statements and financial activity
* Provide helpful advice to both parent and child account holders
* Administrative tasks (monitoring risk alerts, one-off tasks etc.)
* Support the Customer Service Management Team
* Customer call backs
* Responding to social media contacts in Facebook & Twitter & Instagram

*What we’re looking for:*

*Successful candidates will have 2+ years of recent call centre / contact centre experience.*

As a person, you are a self-starter who is motivated, welcomes challenges, seeks feedback from others, asks “how can I help” and then “how can we make this better”, shows perseverance on long-term goals, and generally goes above and beyond in their work.
* GCSE grade C or equivalent in Maths and English (essential)
* Strong written and verbal skills
* Ability to work independently
* Excellent phone manner
* Excellent organisational skills
* Happy working in a committed, busy, team environment
* Strong IT and computing skills
* Working knowledge of Excel & Word

*Employee perks & benefits*
* 30 days of holiday (including all but 3 public hols)
* Your Birthday Day off
* Excellent training with ongoing learning and development throughout your career
* Free tea, coffee and loads of fruit
* Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and Workplace Pension
* Helpful and collaborative team where your ideas are welcomed
* Great Company Days Out, incentives such as our legendary Christmas parties and Company meet up
* Long Service awards - 3 years and 5 years
* Family-Friendly leave policies
* Discounts on cinema tickets, restaurants, and shopping via Westfield rewards membership
* Workplace pension scheme
* Death in service
* Enhanced maternity leave
* Paternity leave
* Westfield Cash Health Plan (for you and your children)

*Applications*

If you'd like to hear more about this fantastic company, click 'apply now' for immediate consideration and we'll be in touch

Reference: GHPT

Job Types: Full-time, Permanent

Pay: From £22,880.00 per year

Additional pay:
* Performance bonus
Benefits:
* Additional leave
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Free flu jabs
* Gym membership
* Health & wellbeing programme
* Transport links
Schedule:
* Monday to Friday
* Weekend availability

Application question(s):
* Do you live within a 15 mile radius of Farnborough, Hampshire?
* Are you able to commit to at least one of the fixed shift patterns available?

Experience:
* customer service: 2 years (preferred)

Work Location: In person