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Customer Service Executive

3 months ago

Farnborough, United Kingdom Mulberry Recruitment Full time

Customer Service Executive
Location: Farnborough
Salary: £22,880
Hours: Tues 10-6, Weds 12-8, Thurs 9-5, Fri 12-8 & Sat 8.30-4.30
My client based in Farnborough is a fintech company looking for an experienced and self-driven Customer Service Executive to join their friendly team. We are looking for friendly candidates with strong customer service experience who are able to deliver an excellent service.
Daily Duties
Answer email, phone & Live Chat queries.
Answering general technical queries about the website and mobile app.
Answering queries regarding customer statements and financial activity.
Providing a friendly, helpful advice to both parent and child account holders.
Prompt attention to queries and comments made via social media.
Administrative tasks (monitoring risk alerts, one-off tasks etc.)
Customer call backs.
Skill Set
Strong written and verbal skills
Ability to work independently
Excellent phone manner
Ability to be flexible in a role
Excellent organisational skills
Happy working in a committed, busy, team environment
Good technical skills and happy to learn new systems
Working knowledge of Excel & Word
Benefits
30 days of holiday (including all but 3 public hols).
Your Birthday Day off
Regular Salary Reviews
Access to salary sacrifice benefits such as Cycle to Work scheme and Workplace Pension
Long Service awards
Workplace pension scheme
Excellent Induction with ongoing learning and development throughout your career
Free tea, coffee, and loads of fruit
Great Company days out, incentives such as legendary Christmas parties and Company meet up
Family-Friendly leave policies
Discounts on cinema tickets, restaurants, and shopping via Westfield rewards membership
Workplace pension scheme
Death in service 4x your annual salary
Enhanced maternity leave
Paternity leave
Westfield Cash Health Plan
Westfield Surgery Plan
Westfield Rewards (receive discounts at over 600 retailers)
Mental health platform
5 days annual leave carry over