1st Line Customer and Field Service Engineer
1 week ago
Location: Hybrid - Field Service (countrywide) as well as office-based in Birmingham
Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.
Company Overview: We are an established IT Managed Service Provider (MSP) committed to delivering exceptional technical support and solutions to our clients. As a 1st Line Customer Support Engineer, you’ll play a crucial role in ensuring our clients’ IT systems run smoothly and efficiently. In addition, you will assist with project installations and field support as and when required.
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and remote tools.
- Diagnose and resolve hardware, software, and network issues promptly.
- Set up new computers, troubleshoot PCs, and perform basic system configurations.
- Create and manage support tickets, ensuring timely resolution.
- Collaborate with other team members to escalate complex issues when necessary.
- Maintain accurate documentation of incidents, solutions, and procedures.
- Maintain accurate documentation of project installations
- Provide ad hoc field support as and when required
- Assist with new site installations.
Qualifications and Skills:
- Certifications: Comptia A+, Network+ or Microsoft certified.
- Experience: Previous work in an MSP environment is essential.
- Technical Proficiency: Familiarity with Windows and Mac operating systems, hardware troubleshooting, and basic networking concepts. Understanding of PoE, CCTV and access control systems advantageous.
- Customer Service: Excellent communication skills and a customer-centric approach.
- Team Player: Ability to collaborate effectively with colleagues and contribute to a positive team environment.
- Attention to Detail: A keen eye for detail and accuracy in documenting incidents and resolutions.
- Soft Skills: Strong problem-solving, adaptability, and time management skills
Requirements:
- Valid UK drivers licence
- Reliable transport (reimbursive on a per mile basis)
- Service Desk experience
- Must be able to work unsupervised
- Work hours: Flexibility to work outside regular business hours if needed, including occasional overnight stayovers.
Benefits:
- Competitive salary in line with market rates.
- Opportunities for professional growth and development.
- A supportive and dynamic work environment.
- Training and development: Access to ongoing training programs and certifications, as well as on the job training.
If you’re passionate about technology, thrive under pressure, and enjoy working in a team, we’d love to hear from you Apply now and join our team of dedicated professionals.
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