Technical Support Specialist

1 month ago


Wythall, United Kingdom OneMSP Full time

Job Title: 1st Line Support Engineer

Company Overview: OneMSP is a reputable IT Managed Service Provider dedicated to offering outstanding technical assistance and solutions to our clientele. In the role of a 1st Line Support Engineer, you will be instrumental in ensuring the seamless operation of our clients' IT infrastructures.

Key Responsibilities:

  • Deliver first-tier technical assistance to users through various channels including phone, email, and remote access tools.
  • Identify and resolve hardware, software, and network challenges efficiently.
  • Configure new computers, troubleshoot desktop issues, and conduct basic system setups.
  • Generate and oversee support tickets, ensuring prompt resolution.
  • Work collaboratively with team members to escalate intricate issues as required.
  • Maintain thorough documentation of incidents, solutions, and operational procedures.
  • Support the training and development of junior support personnel.

Qualifications and Skills:

  • Experience: Prior experience in a Managed Service Provider setting is crucial.
  • Technical Skills: Proficiency with Windows and Mac operating systems, hardware diagnostics, and fundamental networking principles.
  • Customer Service Orientation: Strong communication abilities and a focus on customer satisfaction.
  • Collaborative Spirit: Capacity to work effectively with peers and foster a positive team atmosphere.
  • Detail-Oriented: A meticulous approach to documenting incidents and solutions accurately.

Benefits:

  • Competitive remuneration aligned with industry standards.
  • Opportunities for career advancement and professional development.
  • A nurturing and dynamic workplace culture.

If you possess a passion for technology, excel in high-pressure environments, and enjoy teamwork, we encourage you to consider this opportunity.



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