Technical Support Specialist
1 month ago
Job Title: 1st Line Support Engineer
Company Overview: OneMSP is a reputable IT Managed Service Provider dedicated to offering outstanding technical assistance and solutions to our clientele. In the role of a 1st Line Support Engineer, you will be instrumental in ensuring the seamless operation of our clients' IT infrastructures.
Key Responsibilities:
- Deliver first-tier technical assistance to users through various channels including phone, email, and remote access tools.
- Identify and resolve hardware, software, and network challenges efficiently.
- Configure new computers, troubleshoot desktop issues, and conduct basic system setups.
- Generate and oversee support tickets, ensuring prompt resolution.
- Work collaboratively with team members to escalate intricate issues as required.
- Maintain thorough documentation of incidents, solutions, and operational procedures.
- Support the training and development of junior support personnel.
Qualifications and Skills:
- Experience: Prior experience in a Managed Service Provider setting is crucial.
- Technical Skills: Proficiency with Windows and Mac operating systems, hardware diagnostics, and fundamental networking principles.
- Customer Service Orientation: Strong communication abilities and a focus on customer satisfaction.
- Collaborative Spirit: Capacity to work effectively with peers and foster a positive team atmosphere.
- Detail-Oriented: A meticulous approach to documenting incidents and solutions accurately.
Benefits:
- Competitive remuneration aligned with industry standards.
- Opportunities for career advancement and professional development.
- A nurturing and dynamic workplace culture.
If you possess a passion for technology, excel in high-pressure environments, and enjoy teamwork, we encourage you to consider this opportunity.
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