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Technical Support Specialist

2 months ago

Wythall, United Kingdom OneMSP Full time
Job Title: Technical Support Specialist

Location: Hybrid - Field Service (countrywide) as well as office-based in Birmingham

**Job Summary:**

We are seeking a highly skilled Technical Support Specialist to join our team at OneMSP. As a Technical Support Specialist, you will play a crucial role in ensuring our clients' IT systems run smoothly and efficiently.

**Key Responsibilities:**

  • Provide first-level technical support to end-users via remote tools.
  • Diagnose and resolve hardware, software, and network issues promptly.
  • Set up new computers, troubleshoot PCs, and perform basic system configurations.
  • Create and manage support tickets, ensuring timely resolution.
  • Collaborate with other team members to escalate complex issues when necessary.
  • Maintain accurate documentation of incidents, solutions, and procedures.
  • Maintain accurate documentation of project installations
  • Provide ad hoc field support as and when required
  • Assist with new site installations.

**Requirements:**

  • Valid UK drivers licence
  • Reliable transport (reimbursive on a per mile basis)
  • Service Desk experience
  • Must be able to work unsupervised
  • Work hours: Flexibility to work outside regular business hours if needed, including occasional overnight stayovers.

**What We Offer:**

  • Competitive salary in line with market rates.
  • Opportunities for professional growth and development.
  • A supportive and dynamic work environment.
  • Training and development: Access to ongoing training programs and certifications, as well as on the job training.