Field Service Engineer
1 week ago
Location: Hybrid - Field Service (countrywide) as well as office-based in Birmingham
Company Overview: We are an established IT Managed Service Provider (MSP) committed to delivering exceptional technical support and solutions to our clients. As a 1st Line Customer Support Engineer, you’ll play a crucial role in ensuring our clients’ IT systems run smoothly and efficiently. In addition, you will assist with project installations and field support as and when required.
Provide first-level technical support to end-users via phone, email, and remote tools.
Diagnose and resolve hardware, software, and network issues promptly.
Set up new computers, troubleshoot PCs, and perform basic system configurations.
Create and manage support tickets, ensuring timely resolution.
Maintain accurate documentation of project installations
Provide ad hoc field support as and when required
Assist with new site installations.
Certifications: Comptia A+, Network+ or Microsoft certified.
Technical Proficiency: Familiarity with Windows and Mac operating systems, hardware troubleshooting, and basic networking concepts. Understanding of PoE, CCTV and access control systems advantageous.
Customer Service: Service Desk experience
Flexibility to work outside regular business hours if needed, including occasional overnight stayovers.
Competitive salary in line with market rates.
Opportunities for professional growth and development.
Training and development: Access to ongoing training programs and certifications, as well as on the job training.
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1st Line Customer and Field Service Engineer
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Wythall, Worcestershire, United Kingdom OneMSP Full timeLocation: Hybrid - Field Service (countrywide) as well as office-based in Birmingham Company Overview: We are an established IT Managed Service Provider (MSP) committed to delivering exceptional technical support and solutions to our clients. As a 1st Line Customer Support Engineer, you’ll play a crucial role in ensuring our clients’ IT systems run...
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1st Line Customer and Field Service Engineer
1 week ago
Wythall, Worcestershire, United Kingdom OneMSP Full timeLocation: Hybrid - Field Service (countrywide) as well as office-based in Birmingham Company Overview: We are an established IT Managed Service Provider (MSP) committed to delivering exceptional technical support and solutions to our clients. As a 1st Line Customer Support Engineer, you’ll play a crucial role in ensuring our clients’ IT systems run...
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Wythall, United Kingdom OneMSP Full timeLocation: Hybrid - Field Service (countrywide) as well as office-based in Birmingham Company Overview: We are an established IT Managed Service Provider (MSP) committed to delivering exceptional technical support and solutions to our clients. As a 1st Line Customer Support Engineer, you’ll play a crucial role in ensuring our clients’ IT systems run...
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Wythall, United Kingdom OneMSP Full timeLocation: Hybrid - Field Service (countrywide) as well as office-based in Birmingham Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.Company Overview: We are an established IT Managed Service Provider (MSP) committed to delivering exceptional technical support and solutions to our...
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Wythall, United Kingdom OneMSP Full timeLocation: Hybrid - Field Service (countrywide) as well as office-based in Birmingham Company Overview: We are an established IT Managed Service Provider (MSP) committed to delivering exceptional technical support and solutions to our clients. As a 1st Line Customer Support Engineer, you’ll play a crucial role in ensuring our clients’ IT systems run...
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Wythall, United Kingdom OneMSP Full timeLocation: Hybrid - Field Service (countrywide) as well as office-based in Birmingham Company Overview: We are an established IT Managed Service Provider (MSP) committed to delivering exceptional technical support and solutions to our clients. As a 1st Line Customer Support Engineer, you’ll play a crucial role in ensuring our clients’ IT systems run...
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