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Call Centre Sales Agent

3 months ago

Sunderland, United Kingdom Kura Full time
*Want to work for an accredited Real Living Wage employer earning a base salary of £23,400.00 per year?*

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
*Sales Agent- Utilities*
*Location: Sunderland - *
*Hours: Monday to Friday 9am-6pm*
*37.5 Hours per week. *
*Bonus opportunity to earn an additional £250 a month, but this is uncapped so if you’re great at delivering more is available*
Who we are
Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura & Inisoft create and provide services and solutions to over 50 clients across many industry verticals. About Us: We are in business because we want to help people to develop and to reach their full potential.
We are building a culture that shifts the mind-set from focusing on “things and stuff” to “people and behaviour”. We call this process “Crossing the Bridge”. Our Vision is to be “Unrivalled in Developing People."
Role Details
As an Energy Sales advisors you will be providing outbound calls to existing customers and will *showcase* the newest tariffs available from the client.
You will *build a rapport* with the customer and use probing questions to find the best product fit for the customer’s needs.
To finish you will close the deal using your *excellent selling techniques*.
You will be responsible for:
* Engaging warm leads through inbound and outbound calls.
* Build rapport with customers, understanding their needs and providing tailored solutions.
* Meet and exceed sales targets and upsell additional products.
* Maintain accurate and detailed records of customer interactions in our CRM system.
Benefits
* As well as a clear structure for your personal and professional development we also provide a comprehensive package of benefits which include a loyalty award scheme, an employee assistance program, enhanced maternal and paternity pay, and more.
Requirements
We are looking for new talent to fill our Sales Advisor roles on permanent, full-time contracts based at our office in Sunderland. You will need to be:-
* Ambitious and driven, with passion for your work and commitments.
* An excellent communicator with great objection handling and negotiation skills.
* Love understanding customer needs and tailoring solutions to delight them.
* Determined to meet or exceed your performance targets.
Next steps Feel ready to jump in? Click Apply Now Job
Job Type: Full-time
Pay: £23,400.00 per year
Schedule:
* Monday to Friday
Supplemental pay types:
* Bonus scheme
Work Location: In person