Current jobs related to Technical Support Analyst - Birmingham - InterQuest Group
-
Technical Support Analyst
4 weeks ago
Birmingham, United Kingdom InterQuest Group Full timeWe are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related. You will need an analytical mindset and a desire to gain a breadth...
-
Technical Support Analyst
6 months ago
Birmingham, United Kingdom InterQuest Group Full timeWe are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related. You will need an analytical mindset and a desire to gain a breadth...
-
Technical Support Analyst
6 months ago
Birmingham, United Kingdom InterQuest Group Full timeWe are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related. You will need an analytical mindset and a desire to gain a breadth...
-
Technical Support Analyst
5 months ago
Birmingham, United Kingdom InterQuest Group Full timeWe are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related. You will need an analytical mindset and a desire to gain a breadth of...
-
Technical Support Analyst
6 months ago
Birmingham, United Kingdom InterQuest Group Full timeWe are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related.You will need an analytical mindset and a desire to gain a breadth of both...
-
Technical Support Analyst
6 months ago
Birmingham, United Kingdom InterQuest Group Full timeWe are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related.You will need an analytical mindset and a desire to gain a breadth of both...
-
Technical Support Analyst
5 months ago
Birmingham, United Kingdom InterQuest Group Full timeWe are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related.You will need an analytical mindset and a desire to gain a breadth of both...
-
Technical Support Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom InterQuest Group Full timeTechnical Support AnalystWe are seeking a skilled Technical Support Analyst to join our team at InterQuest Group. As a Technical Support Analyst, you will play a crucial role in providing exceptional customer service and support to our clients.Key Responsibilities:Perform triage activities to support response within service level agreements.Ensure timely and...
-
IT Support Analyst
2 months ago
Birmingham, United Kingdom CV-Library Full timeJob Title: Service Desk Analyst / Engineer Location: Birmingham, UK Salary: £27.000 - £32,000 We are hiring for a Service Desk Analyst / Engineer for an established organisation based in Birmingham. This role is crucial in delivering IT support within a Service/Helpdesk team, providing both 1st and 2nd line support to all IT, Communications,...
-
Technical Support Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom InterQuest Group Full timeJob Title: Technical Support AnalystWe are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related.Key Responsibilities:Performs...
-
Technical Support Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom InterQuest Group Full timeJob Title: Technical Support AnalystWe are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related.Key Responsibilities:Performs...
-
Senior Technical Support Specialist
3 weeks ago
Birmingham, Birmingham, United Kingdom Clear IT Recruitment Full timeJob Title: Senior Technical Support AnalystJob Summary:We are seeking a highly skilled Senior Technical Support Analyst to join our team at Clear IT Recruitment. As a Senior Technical Support Analyst, you will be responsible for providing 3rd line technical support to clients, specializing in Microsoft 365.Key Responsibilities:Provide 3rd line technical...
-
Technical Business Analyst
1 month ago
Birmingham, United Kingdom CV-Library Full timeGleeson Recruitment Group have just been briefed on a fantastic opportunity for an experienced Technical Business Analyst to join a growing business based in Birmingham. The experienced Business Analyst will need to bridge the gap between IT and business operations. A strong background in delivering technology change is key and some experience in WMS and or...
-
Support Analyst
4 weeks ago
Birmingham, Birmingham, United Kingdom Gowling WLG Full timeAbout the Role:Gowling WLG is seeking a highly motivated and detail-oriented Support Analyst to join our Service Delivery team in Birmingham. As a Support Analyst, you will be responsible for providing technical support to business users across various functional areas of the firm.Your primary responsibilities will include:Responding to user queries and help...
-
Birmingham, Birmingham, United Kingdom Deloitte LLP Full timeJob Description We are seeking a skilled Data Analyst/Technical Business Analyst to join our IT Business Services team. As a key member of our team, you will play a crucial part in transforming raw data into actionable insights that drive strategic decision-making across the business. Your role will involve working with a variety of stakeholders across our...
-
Technical Business Analyst
3 weeks ago
Birmingham, Birmingham, United Kingdom Phee Farrer Jones Full timeRole OverviewPhee Farrer Jones is seeking a talented Graduate Business Analyst to join their team. As a Graduate Business Analyst, you will be responsible for working in a specialized team focusing on core system development, web solutions, or product implementations.Key ResponsibilitiesGuide clients through the powerful and configurable System, helping them...
-
IT Training
6 months ago
Birmingham, United Kingdom InterQuest Group Full timeWe are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related. You will need an analytical mindset and a desire to gain a breadth of...
-
IT Training
6 months ago
Birmingham, United Kingdom InterQuest Group Full timeWe are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related. You will need an analytical mindset and a desire to gain a breadth of...
-
IT Training
4 weeks ago
Birmingham, United Kingdom InterQuest Group Full timeWe are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related. You will need an analytical mindset and a desire to gain a breadth of...
-
Senior Technical Support Specialist
1 month ago
Birmingham, United Kingdom Clear IT Recruitment Full timeJob Title: Senior Technical Support AnalystWe are seeking a highly skilled Senior Technical Support Analyst to join our team at Clear IT Recruitment. As a key member of our support team, you will be responsible for providing expert technical support to our clients, specializing in Microsoft 365 and other cloud-based platforms.Key Responsibilities:Provide 3rd...
Technical Support Analyst
2 months ago
We are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related.
Increase your chances of an interview by reading the following overview of this role before making an application.
You will need an analytical mindset and a desire to gain a breadth of both functional and technical knowledge across both software and hardware platforms.
Location: Birmingham
Length: Permanent, full-time
Environment: 50% hybrid working
Responsibilities:
- Performs appropriate triage activities to support response within service level agreements.
- Ensures timely and accurate updates to support tickets.
- Responsible for ensuring any issues or concerns with support service levels are escalated in a timely manner to enable action and resolution.
- Provide feedback to update, maintain and create relevant support guidelines and knowledge base, processes and procedures which contribute to improving the customer experience and reducing support related issues.
- Responsible for not just maintaining but improving customer satisfaction.
Key Experience:
- Previous experience in a technical or support role and ability to use varying tools and techniques to support issue resolution.
- Experience of working in an application support role or super user type role for SaaS products and/or with custom developed application solutions.
- Proven excellent customer communication and relationship building skills, with the ability to liaise at non-technical and technical level.
- Experience of a Service Management Framework (ITIL) would be advantageous but not essential.
- An inquisitive mind-set and a desire to learn.
