IT Training

5 months ago


Birmingham, United Kingdom InterQuest Group Full time

We are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related.
You will need an analytical mindset and a desire to gain a breadth of both functional and technical knowledge across both software and hardware platforms.

Location: Birmingham
Length: Permanent, full-time
Environment: 50% hybrid working

Responsibilities:
Performs appropriate triage activities to support response within service level agreements.
Ensures timely and accurate updates to support tickets.
Responsible for ensuring any issues or concerns with support service levels are escalated in a timely manner to enable action and resolution.
Provide feedback to update, maintain and create relevant support guidelines and knowledge base, processes and procedures which contribute to improving the customer experience and reducing support related issues.
Responsible for not just maintaining but improving customer satisfaction.

Key Experience:
Previous experience in a technical or support role and ability to use varying tools and techniques to support issue resolution.
Experience of working in an application support role or super user type role for SaaS products and/or with custom developed application solutions.
Proven excellent customer communication and relationship building skills, with the ability to liaise at non-technical and technical level.
Experience of a Service Management Framework (ITIL) would be advantageous but not essential.
An inquisitive mind-set and a desire to learn.



  • Birmingham, Birmingham, United Kingdom TULASI IT Full time

    About the Role:At TULASI IT, we are seeking a skilled Software Engineer to contribute to the development and enhancement of our software solutions. As a key member of our team, you will play a crucial role in analyzing, designing, and implementing software systems.Main Responsibilities:Collaborate with stakeholders to identify software requirements and...


  • Birmingham, Birmingham, United Kingdom Experis IT Full time

    Job Title: Inside Sales ExecutiveAt Experis IT, we are seeking a highly motivated and results-driven Inside Sales Executive to join our team. As a key member of our sales team, you will be responsible for driving successful lead conversions, maximizing sales value, and building a pipeline of sales opportunities.Key Responsibilities:Drive successful lead...

  • HR Assistant

    5 months ago


    Birmingham, United Kingdom Air IT Full time

    **HR Assistant** We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we...


  • Birmingham, United Kingdom IT Career Switch Full time

    Are you looking to kick-start a new career in IT?We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (£24K-£30K) upon...


  • Birmingham, Birmingham, United Kingdom Experis IT Full time

    Job Title: Inside Sales ExecutiveJoin Experis IT as an Inside Sales Executive and be part of a dynamic team that drives business growth through innovative sales strategies.About the Role:We are seeking a highly motivated and results-driven Inside Sales Executive to join our team. As an Inside Sales Executive, you will be responsible for driving successful...


  • Birmingham, Birmingham, United Kingdom Experis IT Full time

    Job Title: Inside Sales ExecutiveJoin Experis IT as an Inside Sales Executive and be part of a dynamic team that drives business growth through innovative sales strategies.About the Role:We are seeking a highly motivated and results-driven Inside Sales Executive to join our team. As an Inside Sales Executive, you will be responsible for driving successful...

  • Multi Trade Operative

    5 months ago


    Birmingham, United Kingdom Volunteer It Yourself Full time

    **Job description** VIY are looking for experienced tradespeople to delivery both on project work and the mentoring of our young volunteers. With a key focus on carpentry, painting and plumbing. We are recruiting for this role on a freelance basis. **Requirements of Role**: Hands on trade experience, combined with the ability to provide mentoring and...


  • Birmingham, Birmingham, United Kingdom OJC IT LTD Full time

    Break Fix IT Specialist RoleWe are seeking a skilled Field Service Technician to join our team in Birmingham. The ideal candidate will have experience in EPOS, IT, and Break Fix environments, with a strong mechanical knowledge to troubleshoot technical issues.The role involves working in retail stores, with a lot of travel, but we will try to keep you as...

  • Driver Trainer

    5 months ago


    Birmingham, United Kingdom IT Fleet Automotive Limited Full time

    T Fleet Automotive has a dynamic approach to business so we can ensure our clients are our main priority. We aim to offer an exceptional client experience, with staff that are committed to delivering excellent customer service. Backed by a support network to help ensure our staff receives the continual care and training required to give a consistent high...


  • Birmingham, Birmingham, United Kingdom Air IT Limited Full time

    Role OverviewA 1st Line Service Desk Engineer at Air IT Limited will provide exceptional customer support and technical assistance to clients.Key Responsibilities:Deliver high-quality customer service by responding to and resolving technical support requests.Work collaboratively with clients to diagnose and resolve issues efficiently.Maintain accurate...


  • Birmingham, Birmingham, United Kingdom Air IT Limited Full time

    About the RoleWe are seeking a highly skilled and motivated First Line ICT Support Engineer to join our team at Air IT Limited. As a key member of our service desk, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide timely and effective technical support to end-users and...


  • Birmingham, Birmingham, United Kingdom Air IT Limited Full time

    About the RoleWe are seeking a highly skilled and motivated First Line ICT Support Engineer to join our team at Air IT Limited. As a key member of our service desk, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide timely and effective technical support to end-users and...


  • Birmingham, Birmingham, United Kingdom OJC IT LTD Full time

    Break Fix IT Engineer OpportunityOJC IT LTD is seeking a skilled Field IT Engineer to join our team for a busy period across multiple contracts.Experience in EPOS, IT, and Break Fix is ideal, but we will consider those with the right attitude and transferable skills and experience.The work is field-based in retail stores, with lots of travel, although we...


  • Birmingham, Birmingham, United Kingdom Air IT Limited Full time

    About the RoleWe are seeking a highly skilled and motivated First Line ICT Support Engineer to join our team at Air IT Limited. As a key member of our service desk, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesCustomer Service: Provide timely and effective support to end-users,...


  • Birmingham, Birmingham, United Kingdom Air IT Limited Full time

    About the RoleWe are seeking a highly skilled and motivated First Line ICT Support Engineer to join our team at Air IT Limited. As a key member of our service desk, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesCustomer Service: Provide timely and effective support to end-users,...


  • Birmingham, Birmingham, United Kingdom Air IT Limited Full time

    About the RoleWe are seeking a highly motivated and skilled 1st Line ICT Support Engineer to join our team at Air IT Limited. As a key member of our support team, you will be responsible for providing exceptional customer service, troubleshooting and resolving technical issues, and ensuring our clients receive top-notch support.Key ResponsibilitiesProvide...


  • Birmingham, Birmingham, United Kingdom Air IT Limited Full time

    About the RoleWe are seeking a highly motivated and skilled 1st Line ICT Support Engineer to join our team at Air IT Limited. As a key member of our support team, you will be responsible for providing exceptional customer service, troubleshooting and resolving technical issues, and ensuring our clients receive top-notch support.Key ResponsibilitiesProvide...


  • Birmingham, Birmingham, United Kingdom Air IT Limited Full time

    About the RoleWe are seeking a highly motivated and skilled 1st Line ICT Support Engineer to join our team at Air IT Limited. As a key member of our support team, you will be responsible for providing exceptional customer service, troubleshooting and resolving technical issues, and ensuring our clients receive top-notch support.Key ResponsibilitiesProvide...


  • Birmingham, Birmingham, United Kingdom Air IT Limited Full time

    About the RoleWe are seeking a highly motivated and skilled 1st Line ICT Support Engineer to join our team at Air IT Limited. As a key member of our support team, you will be responsible for providing exceptional customer service, troubleshooting and resolving technical issues, and ensuring our clients receive top-notch support.Key ResponsibilitiesProvide...


  • Birmingham, Birmingham, United Kingdom First Recruitment Group - IT Full time

    Job Title: Sales AdministratorLocation: KeeleSalary: £24,000 - £27,000 (DEO)We are seeking a Sales Administrator to join our Sales Administration Team in Keele. As a key member of the team, you will be responsible for the customer sales journey from order to installation booking, retention, and cancellation conversion.Key Responsibilities:Support the sales...