
Technical Support Analyst
2 months ago
We are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related. You will need an analytical mindset and a desire to gain a breadth of both functional and technical knowledge across both software and hardware platforms. Location: Birmingham Length: Permanent, full-time Environment: 50% hybrid working Responsibilities: Performs appropriate triage activities to support response within service level agreements. Ensures timely and accurate updates to support tickets. Responsible for ensuring any issues or concerns with support service levels are escalated in a timely manner to enable action and resolution. Provide feedback to update, maintain and create relevant support guidelines and knowledge base, processes and procedures which contribute to improving the customer experience and reducing support related issues. Responsible for not just maintaining but improving customer satisfaction. Key Experience: Previous experience in a technical or support role and ability to use varying tools and techniques to support issue resolution. Experience of working in an application support role or super user type role for SaaS products and/or with custom developed application solutions. Proven excellent customer communication and relationship building skills, with the ability to liaise at non-technical and technical level. Experience of a Service Management Framework (ITIL) would be advantageous but not essential. An inquisitive mind-set and a desire to learn.
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Technical SEO Analyst
7 days ago
Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Full timeRise Technical Recruitment is currently seeking a skilled Technical SEO Analyst to join their team in Birmingham.Job DescriptionThis is an excellent opportunity for someone to gain on-the-job training with a clear path of progression to become a go-to expert within a rapidly expanding UK Market Leader.The successful candidate will work with our Technical...
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Technical Support Analyst
7 months ago
Birmingham, United Kingdom InterQuest Group Full timeWe are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related. You will need an analytical mindset and a desire to gain a breadth...
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Technical Support Analyst
7 months ago
Birmingham, United Kingdom InterQuest Group Full timeWe are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related.You will need an analytical mindset and a desire to gain a breadth of both...
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Technical Support Analyst
7 months ago
Birmingham, United Kingdom InterQuest Group Full timeWe are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related.You will need an analytical mindset and a desire to gain a breadth of both...
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Technical Support Analyst
7 months ago
Birmingham, United Kingdom InterQuest Group Full timeWe are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related. You will need an analytical mindset and a desire to gain a breadth of...
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Technical Support Analyst
7 months ago
Birmingham, United Kingdom InterQuest Group Full timeWe are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related.You will need an analytical mindset and a desire to gain a breadth of both...
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Technical Support Analyst
7 months ago
Birmingham, United Kingdom InterQuest Group Full timeWe are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related. You will need an analytical mindset and a desire to gain a breadth...
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Technical Business Analyst
6 days ago
Birmingham, United Kingdom CV-Library Full timeTechnical Business Analyst - 6-month FTC - £60K pro-rata Birmingham Hybrid - min 3 days in Office A fantastic opportunity to join a growing professional services organisation and implement business systems and process change. Key Responsibilities: Support the business' existing legacy systems and identify new system requirements. Utilise...
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Technical Service Desk Analyst
20 hours ago
Birmingham, Birmingham, United Kingdom N Consulting Limited Full timeAbout the RoleThis is a challenging and rewarding opportunity for a skilled Technical Service Desk Analyst to join our team at N Consulting Limited.The successful candidate will be responsible for providing excellent customer service, troubleshooting technical issues, and documenting technical processes.The estimated salary for this position is £30,000 -...
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Technical Web Analyst
1 week ago
Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Full timeJob Description:">This role involves providing technical expertise on web analytics implementations, tracking, and reporting. You will work with our Technical Director and Head of Insight to develop your digital marketing skills.
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IT Training
7 months ago
Birmingham, United Kingdom InterQuest Group Full timeWe are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related. You will need an analytical mindset and a desire to gain a breadth of...
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IT Training
2 months ago
Birmingham, United Kingdom InterQuest Group Full timeWe are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related. You will need an analytical mindset and a desire to gain a breadth of...
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IT Training
7 months ago
Birmingham, United Kingdom InterQuest Group Full timeWe are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related. You will need an analytical mindset and a desire to gain a breadth of...
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Technical Service Desk Analyst
21 hours ago
Birmingham, Birmingham, United Kingdom CV-Library Full timeAbout the RoleWe are currently looking for a Technical Service Desk Analyst to join our growing technical team. As a key member of our service desk, you will be responsible for providing high-level technical support to clients, ensuring prompt and effective resolution of complex IT issues. The ideal candidate will have strong knowledge of Microsoft...
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Technical Support Specialist
2 weeks ago
Birmingham, United Kingdom Red Oak Technologies Full time100% REMOTE United Kingdom Production Technology Help Desk Analyst Job Summary Are you passionate about creating world-class support experiences?Do you thrive in environments that require cross-functional thinking, collaboration, and innovation?Do you have experience troubleshooting technical issues via omni-channel support options and communicating...
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German Language IT Support Analyst
3 weeks ago
Birmingham, Birmingham, United Kingdom O'Farrell Recruitment Full timeAbout the Role:We are seeking a skilled German Language IT Support Analyst to join our team in Birmingham. As a key member of our support team, you will be responsible for providing telephone and email based post-sales technical support for software products. You will also participate in local and international travel for customer and corporate events.The...
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Senior Technical Support Engineer
2 weeks ago
Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Full timeTechnical Engineer PositionWe are seeking a skilled and experienced Field Service Engineer to join our team at Rise Technical Recruitment. This position provides technical progression to senior roles, with a focus on performing maintenance and repairs on medical equipment, providing excellent customer service, and collaborating with colleagues to achieve...
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Birmingham, United Kingdom Deloitte Llp Full timeJob description Connect to your Industry Do you enjoy being the "voice of the business" ensuring that our technology teams deliver solutions that meet business needs?If so, this opportunity is for you!Deloitte is looking for a mid-level Data Analyst / Technical Business Analyst to join its talented Business Change & Analysis team.Connect to your career at...
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Technical Support Specialist
18 hours ago
Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Limited Full timeRise Technical Recruitment Limited is seeking a highly skilled Field Service Engineer to join our team. The successful candidate will be responsible for providing technical support and maintenance services to our clients in the Midlands region.The estimated salary for this role is £40,000 - £45,000 per annum, with an OTE of £50,000.We offer a range of...
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Technical IT Support Expert
21 hours ago
Birmingham, Birmingham, United Kingdom CV-Library Full timeWe are looking for a skilled Infrastructure Analyst Professional to join our team at CV-Library in a full-time permanent position.Job Description:As a key member of our IT team, you will be responsible for monitoring, managing, and troubleshooting network systems, servers, and other critical IT components. This exciting opportunity requires a highly skilled...