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Neighbourhood Manager

3 months ago

Aylesbury, United Kingdom Fairhive Full time

Do you want to join a Housing team with a diverse range of responsibilities and a shared goal to deliver service excellence for our customers? 

Fairhive is a Buckinghamshire based housing association providing homes and services to local communities throughout the Vale of Aylesbury, we have around 7,200 homes. We pride ourselves on working closely with residents and surrounding communities to make sure we deliver high quality housing, homes and services.

We are embarking upon our ambitious, new 2020-2025 organisational strategy and we are looking for a Neighbourhood Manager to cover Milton Keynes and surrounding areas  to help us,  deliver excellent customer service, service delivery and customer satisfaction as well as achieving our wider vision and goals.

At Fairhive we love to develop our colleagues, but at this crucial stage of our team journey we do need you to have experience of delivering a customer focused housing management serviceThe Role:

  • To provide a high quality resident focused housing management service that demonstrates our corporate values and makes a real difference to resident’s lives, including ensuring our properties are well presented and maintained.
  • Through close and regular contact with tenants, identify and assist vulnerable tenants, referring them on to Additional Housing Management Support Services or other relevant agencies and monitoring these services to enable the tenant to sustain their tenancy.
  • Work with residents and other agencies as appropriate to address hoarding and neighbourhood issues in our tenancies recognising the mental and emotional needs of some residents using a supportive collaborative approach.
  • Provide advice to tenants and applicants on housing-related issues, following clear policy and procedure guidelines. The post holder must be appreciative of the need for confidentiality and sensitivity due to the nature of issues discussed, which may include property rights on relationship breakdown, domestic abuse or child welfare concerns.
  • Managing Neighbourhood Walkabout Programme in your designated area. To include setting timetable, advising all necessary parties, attending walkabouts, collating resulting estate action plans. Then monitoring the action plans, chasing progress with responsible parties and preparing monthly progress reports for monitoring purposes.
  • To undertake tenancy management issues such as successions and assignments, plus specified breaches of tenancy such as non-occupation and lead on managing the Customer Journey Throughout Assured Short hold Tenancy, completing 8 week and 8 month tenancy visits and making decisions on tenancy conversion/extensions based on tenancy conduct and circumstances.

Required Skills and Experience:

  • A good standard of education and appropriate work experience in a housing related role.
  • Excellent understanding of social housing & neighbourhood management issues.
  • Experience of communicating effectively with customers, partners and voluntary and statutory agencies.
  • Experience of liaising, and working effectively both with individuals and groups of people and ability to work as part of a team and unsupervised.
  • Ability to think laterally and help devise and implement innovative solutions to sometimes complex problems.
  • Ability to shows customer focus: providing excellence in service, seeks to meet the needs of customers, engage residents and involve them.

Benefits include

  • 28 days holiday plus Bank Holidays (pro rata for part time)
  • Discretionary performance related payment
  • Contributory pension scheme
  • Flexible working
  • Health Cash Plan
  • Workplace Options Employee Assistance Programme
  • Employee discount scheme

E&D CommitmentOur Vision and Values express our commitment to becoming a leader in our field, providing quality affordable homes and investing in Aylesbury and our surrounding areas’ diverse communities. As part of our continued commitment to our workforce accurately reflecting the community we represent, we welcome applicants from ethnic minority backgrounds, and applicants who have status as an individual with a physical or mental disability, as part of our ongoing commitment to Equality and Diversity. We are a Disability Confident Leader 

Closing date:  1st July 2024- 1pm 

Interview date: TBC

All applications for this role will be reviewed on a continuous basis. As such, should a suitable candidate apply before the closing date, interviews and offers may take place before this date.