![Olleco](https://media.trabajo.org/img/noimg.jpg)
Customer Service Advisor
1 month ago
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
Liverpool, Merseyside
£24,752 basic per annum (up to £4k bonus plus uncapped commission structure) - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days’ Holiday (rising with service)
We are recruiting for an office based Customer Service Advisor to join a friendly, focused and supportive team.
Olleco operates in the recycling and renewable energy sector, meaning the successful candidate will become part of a company making a difference in the fight to impact climate change.
As a Customer Service Advisor at our Liverpool depot, you’ll help Olleco deliver a fantastic customer experience, working alongside operational departments to put the customer at the heart of everything we do.
A little bit about the role:
This is a phone-based customer service role taking inbound and making outbound calls. Most of the work is computer based with lots of communication and collaboration with colleagues.
You’ll be delivering amazing customer service by building rapport with our customers
There will be opportunities to grow the business and earn commission through the acquisition of new customers
We look to proactively manage our customers accounts, identifying and resolving any potential issues in creative and responsive ways
You’ll work alongside the operations team to make our service as efficient as possible while continuing to deliver an excellent service to our customers
What we are looking for:
Previous experience in a customer service or sales role, ideally phone based but that isn’t essential
Previous experience of working on computer and phone systems
The ability to follow and understand a set process
Good written and verbal communication skills
Ability to work in a busy office environment
GCSEs in English and Maths at grade C /4 or equivalent
With over 1,000 colleagues in multiple sites nationwide Olleco offers stability and opportunity for developing your future career.
Within a diverse and inclusive environment, you will have the chance to contribute to our H&S culture and help us maintain our reputation for operational excellence.
If you are interested in joining the Olleco team, please apply for the role of Customer Service Advisor via the button shown below and we look forward to hearing from you.
Other organisations may call this role Customer Service Executive, Customer Service Assistant, Customer Service Rep, Customer Support Advisor, Customer Support Representative, Customer Care Advisor, or Customer Service Administrator.
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