Head of Service

3 weeks ago

Exeter England, United Kingdom EXETER CITY COUNCIL Full time

JOB TITLE: Head of Service - Digital & Data


You could be just the right applicant for this job Read all associated information and make sure to apply.

REPORTING INTO: Strategic Director - People

SALARY: £71,000

MAIN PURPOSE OF ROLE

To work as a member of our Operational Management Board, delivering against our corporate ambitions and priorities by offering strategic and operational support to the Digital & Data service. To provide excellent management and leadership that ensures Exeter City Council delivers its vital services.

MAIN DUTIES & RESPONSIBILITIES

As a member of the Council’s Operational Management Board (OMB) you will:

  • Work in partnership across the operational management board (OMB), senior management board (SMB), public and private sector partners, customers, and central government to drive the delivery of the Councils services.
  • Be an exemplar of the Council’s values and behaviour protocols to ensure that the Council’s corporate image and reputation are held in the highest esteem by all the customers and communities the City Council serves, and stakeholders and partners it collaborates with.
  • Provide inspirational leadership, management and development of the Council workforce that creates a professional, supportive environment that champions EDI and, in turn, enhances the Council’s ambitions to remain an Employer of Choice in the local employment market and beyond.
  • Be a proactive member of our operational management team ensuring we have a collaborative approach to leadership at operational level.
  • Provide leadership and direction in terms of data including principles, policy, standards, quality, prioritisation and usage across the whole of the organisation.
  • Work with local political leadership to ensure that elected members’ will is expressed and understood by Council officers, and is implemented within the constraints of appropriate probity, legality and the agreed financial envelope.
  • Work to develop an organisational culture that is open to, and curious of, innovation, continuous improvement and the development of new models of service delivery and ways of working to ensure the most effective and efficient use of resources in the execution of the Council’s priorities and responsibilities.
  • Lead, promote and challenge an inclusive culture both within the service and across the wider council, with a particular focus on our safeguarding responsibilities and role as a corporate parent.

As the Head of Service for Digital and Data you will:

  • Lead the management, development, performance and continuous improvement of our Digital & Data service including Data Governance (Protection) & Systems, Performance Framework & Business Intelligence, IT Client, GDPR and FOIs.
  • Work with our ICT Provider, Strata, as client lead to oversee our ICT budgets, allocate and prioritise ICT resources and to deliver the council’s digital customer strategy.
  • Lead the design, implementation and ongoing development of the council’s digital and data approach, while supporting architecture, programmes and training to staff and members. All while ensuring, we are providing the best value for money.
  • Be responsible for working with services to develop a Performance Management Framework that can monitor progress against objectives and help to inform decision making.
  • Take ownership of and maximise the use of business intelligence. To engage and work with key stakeholders and Directorates creating a culture that embeds the use of business intelligence to improve programmes and services. 
  • Provide expert advice on the council’s data strategy, including positioning the council as a sector leader in the use of technology.
  • Be responsible for GDPR and FOI and to take ownership of information governance and cyber security
  • Take ownership for the continuous improvement of digital platforms, not limited to the council website and intranets, while ensuring these are aligned with our Digital Customer approach.
  • Lead the professional development of employees within the Digital & Data service creating a pathway for future leaders and qualified members of staff, while also addressing barriers to retaining staff. 
  • Be a champion of collaboration across the City Council, driving innovation and organisational change to deliver customer-centric services.
  • Provide accurate, timely and relevant advice to the Directors, Chief Executive, Members and other key stakeholders where appropriate.
  • Undertake any other duties as required that are commensurate to the role and Council. These may include representing the Director where required or acting as a Statutory Officer or Deputy Statutory Officer if appropriate and suitably qualified.

  • Deputy Head of Commercial Services

    7 months ago

    Exeter, United Kingdom Bridge of Hope Full time

    We are working with a Public Sector organisation in Devon to recruit their new permanent Deputy Head of Commercial Services. Key Purpose Work alongside the Head of Commercial Services and Head of Children's Commissioning to deliver a single co-ordinated strategic commercial (procurement, commissioning and contract management) approach., - Working with the...

  • Head of Service

    3 weeks ago

    Exeter, England, United Kingdom EXETER CITY COUNCIL Full time

    JOB TITLE: Head of Service - Customers & CommunitiesAll candidates should make sure to read the following job description and information carefully before applying. REPORTING INTO: Strategic Director - People SALARY: £71,000 MAIN PURPOSE OF ROLE To work as a member of our Operational Management Board, delivering against our corporate ambitions and...

  • Head of Service

    3 weeks ago

    Exeter, England, United Kingdom EXETER CITY COUNCIL Full time

    JOB TITLE: Head of Service - Commercial AssetsIs this your next job Read the full description below to find out, and do not hesitate to make an application. REPORTING INTO: Strategic Director - Corporate Resources SALARY: £71,000 MAIN PURPOSE OF ROLE To work as a member of our Operational Management Board, delivering against our corporate ambitions and...

  • Head of Service

    3 weeks ago

    Exeter, Devon, United Kingdom EXETER CITY COUNCIL Full time

    Job Title: Head of ServiceJoin Exeter City Council as a key member of our leadership team and take on the challenge of leading our HR, Workforce Planning, and Organisational Development services.About the RoleWe are seeking a highly skilled and experienced professional to lead our HR, Workforce Planning, and Organisational Development services. As Head of...

  • Head of Service

    3 weeks ago

    Exeter, Devon, United Kingdom EXETER CITY COUNCIL Full time

    Job Title: Head of ServiceJoin Exeter City Council as a key member of our leadership team and take on the challenge of leading our HR, Workforce Planning, and Organisational Development services.About the RoleWe are seeking a highly skilled and experienced professional to lead our HR, Workforce Planning, and Organisational Development services. As Head of...

  • Deputy Head of Safeguarding

    6 months ago

    Exeter, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

    Following a review of our team structure and the recent appointment to the Head of Safeguarding position. We are excited to advertise the role of Deputy Head of Safeguarding. This role will be integral to the development of the team and delivery of the safeguarding agenda at South Western Ambulance Service foundation Trust (SWASFT). This is an exciting role...

  • Head of Asset Servicing

    3 weeks ago

    Exeter, Devon, United Kingdom Exeter City Council Full time

    Job Title: Head of Asset ServicingExeter City Council is seeking a highly skilled and experienced professional to lead our Asset Servicing team. As Head of Asset Servicing, you will play a key role in delivering our corporate ambitions and priorities by providing strategic and operational support to our Commercial Assets service.Main Responsibilities:Work in...

  • Head of Asset Servicing

    3 weeks ago

    Exeter, Devon, United Kingdom Exeter City Council Full time

    Job Title: Head of Asset ServicingExeter City Council is seeking a highly skilled and experienced professional to lead our Asset Servicing team. As Head of Asset Servicing, you will play a key role in delivering our corporate ambitions and priorities by providing strategic and operational support to our Commercial Assets service.Main Responsibilities:Work in...

  • Head of Asset Servicing

    3 weeks ago

    Exeter, Devon, United Kingdom Exeter City Council Full time

    Job Title: Head of Asset ServicingExeter City Council is seeking a highly skilled and experienced professional to lead our Asset Servicing team. As Head of Asset Servicing, you will play a key role in delivering our corporate ambitions and priorities by providing strategic and operational support to our Commercial Assets service.Main Responsibilities:Work in...

  • Head of Asset Servicing

    3 weeks ago

    Exeter, Devon, United Kingdom Exeter City Council Full time

    Job Title: Head of Asset ServicingExeter City Council is seeking a highly skilled and experienced professional to lead our Asset Servicing team. As Head of Asset Servicing, you will play a key role in delivering our corporate ambitions and priorities by providing strategic and operational support to our Commercial Assets service.Main Responsibilities:Work in...

  • Head of Community Services

    4 weeks ago

    Exeter, Devon, United Kingdom Exeter City Council Full time

    Job Title: Head of Community ServicesExeter City Council is seeking a highly skilled and experienced professional to lead our Community Services team. As Head of Community Services, you will be responsible for delivering high-quality services to our customers and communities, while also driving innovation and improvement across the organization.Key...

  • Head of Community Services

    3 weeks ago

    Exeter, Devon, United Kingdom Exeter City Council Full time

    Job Title: Head of Community ServicesExeter City Council is seeking a highly skilled and experienced professional to lead our Community Services team. As Head of Community Services, you will be responsible for delivering high-quality services to our customers and communities, while also driving innovation and improvement across the organization.Key...

  • Head of Service Charge

    2 days ago

    Exeter, United Kingdom LiveWest Full time

    About Us: Join LiveWest, a leading housing association dedicated to providing quality homes and services across South West England. With a customer-centric focus and a commitment to sustainable growth, we are seeking a visionary Head of Service Charge to elevate our Service Charge operations and customer experience for our 35,000-strong portfolio, who pay a...

  • Head of Community Services

    3 weeks ago

    Exeter, Devon, United Kingdom Exeter City Council Full time

    Job Title: Head of Community ServicesExeter City Council is seeking a highly skilled and experienced professional to lead our Community Services team. As Head of Community Services, you will be responsible for delivering high-quality services to our customers and communities, while also driving innovation and improvement across the organization.Key...

  • Head of Community Services

    3 weeks ago

    Exeter, Devon, United Kingdom Exeter City Council Full time

    Job Title: Head of Community ServicesExeter City Council is seeking a highly skilled and experienced professional to lead our Community Services team. As Head of Community Services, you will be responsible for delivering high-quality services to our customers and communities, while also driving innovation and improvement across the organization.Key...

  • Head of Community Services

    2 weeks ago

    Exeter, Devon, United Kingdom Exeter City Council Full time

    Job Title: Head of Community ServicesExeter City Council is seeking a highly skilled and experienced professional to lead our Community Services team. As Head of Community Services, you will be responsible for delivering high-quality services to our customers and communities, while also driving innovation and improvement across the organization.Key...

  • Head of Community Services

    2 weeks ago

    Exeter, Devon, United Kingdom Exeter City Council Full time

    Job Title: Head of Community ServicesExeter City Council is seeking a highly skilled and experienced professional to lead our Community Services team. As Head of Community Services, you will be responsible for delivering high-quality services to our customers and communities, while also driving innovation and improvement across the organization.Key...

  • Head of Service Charge

    2 days ago

    Exeter, United Kingdom LiveWest Full time

    About Us:Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.Join LiveWest, a leading housing association dedicated to providing quality homes and services across South West England. With a customer-centric focus and a commitment to sustainable growth, we are seeking a visionary Head of Service...

  • Deputy Head of Ambulance Vehicle Preparation

    5 months ago

    Exeter, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

    There has never been a better time to join the Trust’s Fleet and Equipment team as a Deputy Head of Vehicle Preparation. This is a new key role within the Fleet and Equipment department overseeing the development of our Ambulance Vehicle Preparation Service for all Service Centres across the South West region, providing line management to a group of...

  • Head of Service

    2 weeks ago

    Exeter, Devon, United Kingdom Exeter City Council Full time

    Job Title: Head of ServiceExeter City Council is seeking a highly skilled and experienced professional to lead our HR, Workforce Planning, and Organisational Development services.About the RoleWe are looking for a strategic thinker who can work collaboratively with our Operational Management Board, senior management, and external partners to deliver...