Head of Community Services

3 weeks ago

Exeter, Devon, United Kingdom Exeter City Council Full time
Job Title: Head of Community Services

Exeter City Council is seeking a highly skilled and experienced professional to lead our Community Services team. As Head of Community Services, you will be responsible for delivering high-quality services to our customers and communities, while also driving innovation and improvement across the organization.

Key Responsibilities:
  • Lead the management and development of the Community Services team, ensuring excellent customer service and high-quality outcomes.
  • Develop and implement strategies to improve customer satisfaction and engagement, working closely with stakeholders and partners.
  • Provide inspirational leadership and management, championing a culture of excellence and continuous improvement.
  • Work collaboratively with other teams and departments to drive organizational change and improvement.
  • Develop and maintain effective relationships with stakeholders, including customers, partners, and local politicians.
Requirements:
  • Proven experience in a leadership role, with a track record of delivering high-quality services and driving improvement.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Strong strategic thinking and problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Ability to work collaboratively and flexibly, with a strong focus on customer service and satisfaction.
  • Knowledge of customer service principles and practices, with a commitment to delivering high-quality services.
What We Offer:
  • A competitive salary and benefits package.
  • A dynamic and supportive work environment, with opportunities for professional development and growth.
  • The chance to make a real difference in the lives of our customers and communities.

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