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Customer Service Advisors

3 months ago

Bournemouth, United Kingdom Dynamite Recruitment Full time
Customer Service Advisor

Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
Hybrid working (4 days from home and 1 in the office)

Location : Bournemouth - Although you will have the ability to  work 4 days a week from home and one day in the office once you have completed your training period

Salary : £24100 rising to £25600 within 18 months 

Start date: 29th July 2024 

Hours : 37.5 hours per week- you MUST be flexible to work shifts of 7.5 hours per day between 8am and 9pm
Part time options available : We can accept part time also but you would need to be flexible to work at least 21 hours per week and be flexible to work late shifts and weekends to be considered .you would also need to be able to complete full time training for 6 weeks.

The department is open from 8am to 9pm Monday to Friday, and 9am to 5pm on a Saturday and Sunday.
All applicants will need to be flexible to work 1 x weekend day (Saturday OR Sunday) in every 2 weekends and you will get a mid-week day off that week instead. Benefits:
* Full training is provided
* 23 days annual leave rising to 25 days
* Company social and sports events
* Dental Insurance, Private Medical Insurance etc.
* Offering hybrid working, going into the office just ONE day a week
* Full-time paid training for up to 6 weeks. 
* Starting salary is £24100  rising to £25600 in increments 
* Plus so many more

Dynamite Recruitment is proud to be working in partnership with an award winning Uk wide based organisation . Due to huge growth plans our client is looking to expand their work force at Eastleigh and is looking to recruit Customer Service advisors to join a specialist team

As a Customer Service Executive you will :
* Handling a variety of incoming calls, answering queries and questions along the way.
* Liaising with customers, clients and third parties via telephone, emails and letters.
* Dealing with customers' claims from start to finish and managing the customers’ expectations thoroughly throughout. 
* Ensuring information inputted into the system is done with high levels of accuracy and administration tasks are handled with care.
* To complete all round administration 

The Ideal Customer Service Executive will have / be 
* ALL Customer Service experience is considered for this position
* Will have a good telephone manner 
* Will pride themselves on going the extra mile for a customer 
* Will be customer-focused with great communication skills and good attention to detail
* Must have good basic IT skills and strong written literacy skills

If this sounds like this could be your next opportunity, don't waste any more time, apply now / call Fran Curtis on (phone number removed)