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Customer Service Advisor

2 months ago

Bournemouth, United Kingdom Planet telecom Full time
Customer Service Advisor
Location: Bournemouth
Salary: £25,000 per annum
A telecommunications company with a human element at its core, Planet Telecom are pioneers of digital communication. They are changing the game with their approach to providing businesses with cutting-edge phone systems, lightning-fast internet, memorable phone numbers, and seamless international connections. 
We are now on the lookout for a dynamic Customer Service Advisor to join our vibrant, progressive team in beautiful Bournemouth.
The Role
As the main point of contact for our valued clients, you’ll be the friendly face and voice of the company, providing the highest level of support and assistance.
Whether it's troubleshooting technical issues, guiding customers through our range of
services, or providing expert advice, you will play a pivotal role in maintaining and building relationships with our existing and future customers and providing a fantastic customer experience.
Skills and Qualifications
Communication: Ability to communicate effectively with customers over the phone and through email.
Customer Focus: Dedication to providing wonderful service and aiming to exceed customer expectations.
Problem-Solving: Capacity to troubleshoot technical issues and find solutions.
Team Player: Ability to collaborate effectively with team members.
Tech-Confident: A keen interest in telecommunications and a desire to learn.
Benefits
Competitive Salary: £25,000 per year
Reduced Hours: Enjoy a 4.5 day working week after a year with the company
Lucrative Bonuses and Commission: Plenty of extra earning opportunities and rewarding for dedication.
Professional Development: Opportunities for growth and advancement within the company.
A Supportive Team Environment: Join a vibrant, friendly team of knowledgeable and helpful experts.
Cutting-Edge Technology: Work with the latest exciting tools and innovations in digital communication.
Beautiful Location: Based in the heart of Bournemouth, the beach, shops and eateries are all just a stone’s throw away.
To Apply
If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply