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Desktop Support Engineer

2 months ago

England, United Kingdom Franklin Fitch Full time

1st Line Desktop Support Engineer | Remote | Up to £28,000



You could be just the right applicant for this job Read all associated information and make sure to apply.

You will play a crucial role in providing technical support to clients. You will be responsible for troubleshooting and resolving IT issues, managing service requests, and ensuring seamless operation of IT infrastructure. You will be providing remote and telephone support to our varied customer base.


Key Responsibilities:


  • Providing technical support to customers.
  • Acting as ‘Fast Response’ to desktop user issue preventing them from working.
  • Support the Service Administrator in taking telephone calls to the main support line and logging support tickets.
  • Ensuring that the Service Level Agreements (SLA) are always adhered to.
  • Taking ownership of an issue up to the point of resolution or escalation.
  • Following helpdesk procedures and policies • Remain up to date with the latest technologies and platforms.

Qualifications:

  • Experience within an MSP is essential.
  • Proven experience as a Service Desk Engineer or similar role in an IT support environment.
  • Strong knowledge of Microsoft Office and Windows.
  • Experience with Windows Server and basic networking.
  • Familiarity with ITIL best practices and service management principles.