IT Support Specialist
4 days ago
Job Summary
At Ronald McDonald House Charities UK, we are seeking a skilled IT Support Analyst to join our team. This role is responsible for providing first-class IT support across all our locations, ensuring that our staff and services are fully supported with the necessary technology.
Key Responsibilities
- Deliver hands-on and remote support for hardware and software issues, including desktops, laptops, mobile devices, and print services.
- Build new devices for new starters and troubleshoot existing ones.
- Provide strong technical support for Windows 10, 11, and Windows Server environments.
- Manage and optimize our Microsoft 365 environment, including Azure, SharePoint, Teams, and other associated applications.
- Participate in IT initiatives and projects as required.
- Apply ITIL best practices in incident, problem, and change management.
Requirements
- Experience in managing and supporting Microsoft 365 applications, Meraki devices, Windows desktops/laptops, and mobile devices.
- Basic understanding of network principles and troubleshooting.
- Familiarity with ITIL practices.
- Ability to travel across England, Scotland, and Wales at short notice.
- Strong analytical and problem-solving skills.
- Excellent communication skills.
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