IT Support Specialist

4 days ago


Eastern England, United Kingdom Ronald McDonald House Charities UK Full time

Job Summary

At Ronald McDonald House Charities UK, we are seeking a skilled IT Support Analyst to join our team. This role is responsible for providing first-class IT support across all our locations, ensuring that our staff and services are fully supported with the necessary technology.

Key Responsibilities

  • Deliver hands-on and remote support for hardware and software issues, including desktops, laptops, mobile devices, and print services.
  • Build new devices for new starters and troubleshoot existing ones.
  • Provide strong technical support for Windows 10, 11, and Windows Server environments.
  • Manage and optimize our Microsoft 365 environment, including Azure, SharePoint, Teams, and other associated applications.
  • Participate in IT initiatives and projects as required.
  • Apply ITIL best practices in incident, problem, and change management.

Requirements

  • Experience in managing and supporting Microsoft 365 applications, Meraki devices, Windows desktops/laptops, and mobile devices.
  • Basic understanding of network principles and troubleshooting.
  • Familiarity with ITIL practices.
  • Ability to travel across England, Scotland, and Wales at short notice.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills.


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