Systems Engineer
3 weeks ago
The purpose of the Microsoft 365 System Engineer role is to act as a technical subject matter expert and provide support for Microsoft 365 Services for Ansys as a member of the End User Computing Application team. The role will have proven experience in operational support and understanding of the Microsoft 365 suite of services and architecture.
Possess detailed technical understanding of the full Microsoft 365 suite of products, including:
Office 365
SharePoint & OneDrive
Microsoft 365 Groups & Microsoft Teams
Participate in the resolution of Microsoft 365 related incidents, requests, and changes, ensuring a high standard of execution and ownership
Work closely with employees and Operations teams to undertake investigations and diagnose performance and service-related issues, ensuring that key stakeholders are kept informed
Act as a subject matter expert for Microsoft 365 support processes and work to build understanding of these processes throughout the Operations team
Provide education and training to the Ansys user base on the best utilization of the Microsoft 365 set of services
Follow standard Microsoft 365 administration processes and guidelines with a high degree of quality and reliability
Capable of influencing senior level stakeholders and project teams
Bachelor’s degree in Information Technology or related Engineering disciplines
Desktop Operating Systems, such as Windows 7/8/10 and Mac OS
Server Operating Systems, such as Windows Server and Linux
Cloud hosting solutions, such as Microsoft Azure
An Honors degree in Information Technology or related field preferred
Four or more years of experience in IT and in a Microsoft 365 environment preferred
Networking technologies
ServiceNow
Azure Dev Ops (formerly known as Team Foundation Server)
Postfix mail server
Microsoft certifications such as MS900
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