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Service desk manager

3 months ago


Chatham, United Kingdom Hays Technology Full time
Your new company

Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
With 16 factories spread out over five countries, my client is one of the major players in the printing market in Europe. They produce books and printed documents for major publishing houses, large industrial groups and service companies.
They have a unique opportunity on offer to shape their Service Desk - If you are driven and looking to make your mark, this could be the role for you.

Your new role
As the Service Desk manager, you will provide services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. You will have the opportunity to build the service desk from scratch and have complete autonomy to implement and make changes. The role will require travel to site two days a week, and you will have flexibility with your working hours.

What you'll need to succeed
Previous experience growing and leading a team.
Set up projects, processes, portals, automation and reporting in JIRA.
ULM (Lucid, draw IO, Visio) - Not a must
Looking for common trends in issues raised.
Triage process.
Document new and updated old run-books.
Manual processes and CR writing.
SQL - data updates.
Process management/ workflow management.

What you'll get in return
Competitive salary
Company pension scheme
Life Assurance
Professional Subscriptions paid for
26 days holiday plus Bank Holidays
Cycle to work scheme
Excellent development opportunities.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk