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Key Account Manager
2 months ago
This position will cover North West, Yorkshire, North Wales, Cumbria and North East.
Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.
We are seeking a dynamic Account Manager to join our team. The ideal candidate will be responsible for managing client accounts, developing new business opportunities, and ensuring customer satisfaction with the the below regions.
Position Description
The Key Account Manager will
- Establish a professional working relationship with Senior Contacts within the Merchant Channel and to plan activity within these Senior Contacts sales areas; Whilst also working with identified Key Electrical Wholesalers
- Acquire a thorough understanding of key customer needs and requirements to ensure Airflow become their ventilation brand of choice;
- Work closely to formulate effective working relationships with Branch Managers, Store Managers, Showroom Managers and other key branch employees to ensure Airflow products are the first ventilation product of choice in these identified resellers;
- Log activity onto a CRM system and use this tool for information to conduct professional sales meetings;
- Cover the region to ensure all identified customers as well as favoured National customers are seen:
- Head office contacts must be seen quarterly to discuss sales numbers & activity plan:
- Outlook diary to be current & updated with months calls logged:
- 3 fixed ‘business’ appointments a day, call criteria to be agreed by line manager;
- Focus on personal & contribute to teams sales targets and how to achieve and exceed these targets;
- Serve as the link of communication between key customers and Airflow internal teams;
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust;
- Ensure all Airflow reports are submitted in a timely and correct manner;
- Play an integral part in generating new sales that will turn into long-lasting relationships;
- Work closely with immediate line management, senior management and internal and external colleagues whilst also being considerate to individuals’ priorities; and
- Prepare regular reports of key customers progress and forecasts to Airflow management and external key decision makers;
- Be an effective communicator both verbally and in writing;
Qualifications
- Proven experience as key account manager
- Experience in ventilation sales and providing the correct solutions based on customer needs
- Strong communication and interpersonal skills with aptitude in building strong relationships with professionals at all organisational levels
- Must be able to demonstrate proven problem-solving and negotiation
- Previous experience of using a Customer Record Management system;
- Must be able to demonstrate the ability to grasp technology and legislation;
- Ability to demonstrate excellent self-motivation whilst also being able to work as contributing team member;
- Ability to demonstrate how to analyse sales data to enable them to understand their area and identify any key concerns or opportunities; and
- Time management is key success indicator
- Fluent in the English Language both spoken and written;
- Proficient in the use of Office 365 software to include – Word, PowerPoint, Excel & Outlook;
- 2 years minimum sales experience, preferably within the ventilation sector and/or Merchant sector;
- Must be able to demonstrate previous sales results focused with good communication and teamwork skills.
- Must be prepared to travel and work evenings and weekends when the business requires it.
- Must have a valid UK Drivers licence.
Summary of benefits
- Salary between £35-£47K pa dependant on experience
- 25 days annual leave plus (bank holidays)
- 1 day holiday for birthday
- 10% Bonus
- Company Pension Scheme
- Private Healthcare
- Hybrid Company car
- Company laptop, phone & printer (if required)
