Duty Manager

2 weeks ago

West London, United Kingdom Inhabit, Queen's Gardens Full time

DUTY MANAGER

About Montcalm Collection

United by timeless style and peerless service, the Montcalm Collection is Londons compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the citys story. Architecture and style may change, but classic hospitality stands the test of time: expect an enduring welcome from our team. We are proud of our past, but even more excited for our future.

Inhabit Hotels spans two urban wellness hotels in west London. We were born from the desire to offer guests a truly restorative experience, fostering mindfulness, healthy habits and better sleep. We want our guests to leave feeling nourished, rested and inspired.

With Paddington and Bayswater on our doorsteps, well also give you the tools to explore what our corner of the city has to offer. Inhabit is much more than a hotel; its a community that will welcome you back, time and time again. We strongly believe that the hospitality and tourism sector can affect positive change in peoples lives, particularly by creating job opportunities..



Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.

Overview

Montcalm Collection are looking for a skilled and reliable Duty Manager to join our team at Inhabit Queens Gardens. Help to shape the Montcalm Collections next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

Benefits

  • Collaborative and empowering team dynamics.
  • Pathways for promotions and growth within the brand.
  • Recognition and Rewards Program.
  • Access to an array of discounts via our Benefits Platform.
  • Comprehensive training through Certified Classroom and E-Learnings.
  • 28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.
  • Health incentives: Cash-back on optical, dental, chiropractic, and physio services.
  • Concession on gym memberships.
  • Nutritious meals provided during shifts.
  • Complimentary dry-cleaning service for uniforms.
  • Inclusive pension schemes

Key Responsibilities

  • Ensure the smooth daily operation of the Hotel.
  • Guarantee optimum guest relations concurrent with managing and supervising departmental managers and staff members.
  • Ensuring security and monitoring of the hotel.
  • Be able to communicate on all levels.
  • Attend necessary meetings and conduct meetings with the team.
  • Checking on standards of services, and cleanliness, greeting and assisting in the check in of guests and escorting VIP guest to the room.
  • To constantly strive to please all guests that he may come into contact with.
  • Being responsible that employees project professionalism and are well trained and provide friendly and efficient service.
  • Ensure that corporate, divisional and departmental policies and procedures are adhered to at all levels.
  • Duty Manager liaise closely with other departments and emphasizes on excellent inter-departmental relations considering other departmental procedures and policies.
  • Delegate authority and responsibilities to direct subordinates without relinquish ultimate responsibility for the operation.

Essential Qualifications

  • Knowledge of Opera
  • Experience in managing a team at a supervisory or managerial level
  • Previous experience in a 5* environment preferred
  • Knowledge of using Fourth and Harri preferred
  • Have a flexible schedule and skill to manage multiple tasks and prioritise.
  • Understand how to manage a team and appreciate diversity of colleagues and guests.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this particular role.



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