Duty Manager

2 weeks ago

West London, United Kingdom Roseate Hotel London Full time

Roseate House London is an intimate, luxury London 5* boutique hotel offering 48 exquisitely appointed rooms and suites. Ideally located on Westbourne Terrace, it lies to the north of Hyde Park, London's largest royal park. This luxury Boutique hotel comprises three carefully restored, mid 19th-century Grade II listed townhouses and is perfect for business, leisure or romantic trysts.


If you think you are the right match for the following opportunity, apply after reading the complete description.

We are looking for a Guest Experience Manager - Duty manager to join the Front Office team.

The successful candidate must have:

  • A can do positive attitude
  • Style & personality
  • Show integrity in all decisions
  • Leadership and assertiveness
  • Be passionately focused on great customer service
  • Excellent attention to detail
  • Previous hotel & supervisory experience
  • Hands on approach
  • Knowledge of housekeeping, food & beverage departments and maintenance.

As a Guest Experience Manager, your role will be based in Front Office so you will be expected to provide exceptional service for our guests and carry out reception duties which include: welcoming/escorting Guest, checking guests in/out, cash and key handling and dealing with any Guests queries and complaints. The role involves weekend, day and night shift work.

Package benefits:

  • Meals on duty
  • Provision and laundry of uniform
  • Employee recognition awards
  • Performance review and personal development plan
  • Internal transfer and promotion opportunities
  • Support in the development of your career
  • Preferential room rates within the hotel group for yourself and family & friends

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

Thank you for your application. However, please be aware that due to the high number of applications we will contact only successful candidates. Therefore, if we have not contacted you within 10 days of your application, we are sorry that we will not be able to help you in your search for a new position.

Entry Requirements:

  • Hotel Duty Management experience within a 5* star environment is preferable.
  • Excellent customer service skills.
  • Enthusiastic in delivering service excellence.
  • Possess the ability to work under pressure whilst maintaining attention to detail.
  • Has an excellent command of English, both spoken and written
  • Display a polite and professional attitude to internal and external guests.

The successful candidate will be able to multi-task, have a confident personality, works well under pressure and able to communicate in an effective manner with all our guests and fellow team members. You must be able to work 12 hour shifts over a fully flexible Rota and also be committed in achieving a quality service to our guests. The role would also suit someone willing to step up to night duty management.

In line with current legislation requirements you must be eligible to work within the UK or already hold a full and valid work visa. Those not meeting the above requirements will not be considered.


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