Event Operations Controller

7 days ago

Ascot, United Kingdom LaplandUK Full time

Event Operations Coordinator - ASCOT - £14.50 per hour



Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

ABOUT LAPLANDUK

‘Lapland’ is a 4.5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. At LaplandUK we pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world.


ROLE OVERVIEW

The Operations Controllers manage the guest flow of ‘FC Land’, an area of Lapland where guests journey through a magical Woodland Walk, encounter reindeers and characters. This part of the experience culminates in a personalised audience with Father Christmas.


Operations Controllers are the driving force behind an efficient operation, using our bespoke system to allocate guests to available Father Christmas visit slots and ensure that team members are working effectively and efficiently to ensure that guest throughput targets are met.


Your role is to ensure families pass through the meetings across different cabins in both a timely and positive manner. The FC Controller will be responsible for increasing throughput using CCTV, for a number of cabins which simultaneously see thousands of guests pass through every season.


This role would be a great fit for individuals with 2+ years experience in operations/visitor attractions/control centres/dispatch where they have managed capacity and crowd flows. The ideal candidate will have worked in an operations control background, and be familiar with understanding graphs and data for throughput.


RESPONSIBILITIES


OPERATIONS

  • Manage a safe and best-in-class ‘FC Land’ operation strictly in-line with approved policy, processes and instruction. Ensure a complete and up-to-date working knowledge of procedures, consulting with Head Office on any required review or revision, ensuring a consistent and efficient operation.
  • Monitor CCTV to ensure that guest flow, staff movements and allocation of guests to available Father Christmas visit slots are efficient and in-line with pre-determined throughput and capacity targets.
  • Use our bespoke system ‘Harmony’ to monitor visit statistics and manage the allocation of guests to available visit slots. Drive and improve efficiency when ‘completed visit’ statistics fall behind targets
  • Work under pressure within the Operations Control hub of the area, ensuring that any risks to the operational delivery of the area are managed effectively. Maintain consistent communication with relevant stakeholders, including; Event Managers, Area Operations Manager, Photos Duty Manager and Guest Relations Duty Manager
  • Have a thorough working knowledge of the ‘FC Land’ operation in order to effectively troubleshoot and problem solve.
  • Ensure consistent and accurate daily reporting of operational ‘FC Land’ KPI’s to Head Office and the wider Lapland operations teams.
  • Act as a champion for the ‘Lapland Accessibility and Inclusion’ policies, working with colleagues and direct reports to ensure all are trained and working in accordance with the relevant processes.
  • Attend to (and follow up) guest feedback, working closely with the Guest Relations team (and other relevant stakeholders) to proactively address reccurring problems.
  • Deliver daily briefings to teams, communicating key safety, operational, experiential and departmental information in a timely manner.


TEAM MANAGEMENT

  • Work closely with FC Land Management team to ensure that the staffing of ‘FC Land’ is consistently at the right level. Pro-actively address and resolve instances where staffing levels fall below the required matrix for operation.
  • Establish, lead and maintain a professional and positive working culture within the ‘FC Land’ teams, acting as a role model. Provide support and guidance for direct and indirect reports at all times.
  • Ensure a high level of morale across all teams within the ‘FC Land’ operation.
  • Ensure that team attendance is high, managing absence in a timely and effective manner in accordance with company policy.
  • Work closely with HR and Resourcing colleages on any recruitment requirements both before and during the live event.
  • Manage poor performance in a timely and effective manner, in accordance with company policy.
  • Recognise and promote good performance and attendance.



VIP & PR GUESTS

  • Support the communication and requests of all VIP and PR guests as determined by the VIP manager / team.


KNOWLEDGE, SKILLS & EXPERIENCE


Essential Experience:

  • Minimum one year working in live entertainment, event operations, visitor attraction operations or control centre operations.
  • Working knowledge of best Health and Safety practices.


Desirable Experience:

  • An understanding of back of house ticketing systems.
  • A basic knowledge of KPI and customer insight data (e.g. dashboards, surveying and mystery shoppers).


SKILLS

  • Excellent communication, interpersonal and diplomacy skills.
  • A keen eye for operational efficiencies, with the confidence to challenge and drive standards.
  • Bright with a strong sense of initiative.
  • Confident with technology.
  • Flexibility of approach to working environment needs.
  • Ability to work well in a team environment.
  • Positive attitude throughout to ensure a good morale is sustained onsite.
  • Organisational skills and attention to detail.
  • Ability to work under pressure.


Where is Lapland?

Lapland is based in Whitmoor Forest, in Crown Estate on Swinley Road, Winkfield Row near Ascot SL5 8BD.


Key Dates

  • PAID TRAINING: Your training plan will vary depending on your role. Training will take place on select dates between the end of October 2024 and the beginning of November 2024.
  • LIVE EVENT: In 2024 Lapland will run from Thursday 10th November – Saturday 24th December.


Benefits

  • Hourly pay of £14.50 per hour plus holiday pay
  • Free hot meal per day
  • Free coffee, tea and soft drinks
  • 20% discount in LaplandUK retail shops on selected dates
  • Shuttlebus from Train Station to Event Site


Working for LaplandUK is unlike any other role. By ‘Honouring Childhood Together’, we create memorable moments that families cherish forever. We can’t wait to welcome you to our secret, magical world this year


Interested? Register your interest and apply now

  • Event Operations Controller

    3 weeks ago

    Ascot, United Kingdom LaplandUK Full time

    Event Operations Coordinator - ASCOT - £14.50 per hourABOUT LAPLANDUK‘Lapland’ is a 4.5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. At LaplandUK we pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world.ROLE OVERVIEWThe Operations...

  • Event Operations Controller

    2 weeks ago

    Ascot, United Kingdom LaplandUK Full time

    Event Operations Coordinator - ASCOT - £14.50 per hour ABOUT LAPLANDUK ‘Lapland’ is a 4.5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. At LaplandUK we pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world. ROLE OVERVIEW The...

  • Event Operations Controller

    1 month ago

    Ascot, United Kingdom LaplandUK Full time

    Event Operations Coordinator - ASCOT - £14.50 per hourABOUT LAPLANDUK‘Lapland’ is a 4.5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. At LaplandUK we pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world.ROLE OVERVIEWThe Operations...

  • Event Operations Controller

    3 weeks ago

    Ascot, United Kingdom LaplandUK Full time

    Event Operations Coordinator - ASCOT - £14.50 per hourABOUT LAPLANDUK‘Lapland’ is a 4.5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. At LaplandUK we pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world.ROLE OVERVIEWThe Operations...

  • Event Operations Controller

    2 months ago

    Ascot, United Kingdom LaplandUK Full time

    Event Operations Coordinator - ASCOT - £14.50 per hourABOUT LAPLANDUK‘Lapland’ is a 4.5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. At LaplandUK we pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world.ROLE OVERVIEWThe Operations...

  • Event Operations Controller

    7 days ago

    Ascot, United Kingdom LaplandUK Full time

    Event Operations Coordinator - ASCOT - £14.50 per hourPlease read the information in this job post thoroughly to understand exactly what is expected of potential candidates.ABOUT LAPLANDUK‘Lapland’ is a 4.5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. At LaplandUK we pride ourselves on delivering a truly...

  • Event Operations Controller

    3 weeks ago

    Ascot, Berkshire, United Kingdom LaplandUK Full time €15

    Event Operations Coordinator - ASCOT - £14.50 per hour ABOUT LAPLANDUK ‘Lapland’ is a 4.5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. At LaplandUK we pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world. ROLE OVERVIEW The...

  • Event Operations Controller

    2 months ago

    Ascot, UK, Windsor & Maidenhead, United Kingdom LaplandUK Full time

    Event Operations Coordinator - ASCOT - £14.50 per hourABOUT LAPLANDUK‘Lapland’ is a 4.5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. At LaplandUK we pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world.ROLE OVERVIEWThe Operations...

  • Event Operations Controller

    2 weeks ago

    Ascot, Berkshire, United Kingdom LaplandUK Full time €15

    Event Operations Coordinator - ASCOT - £14.50 per hour ABOUT LAPLANDUK ‘Lapland’ is a 4.5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. At LaplandUK we pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world. ROLE OVERVIEW The...

  • Event Operations Manager

    3 days ago

    Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time £15

    Job SummaryLaplandUK is seeking a highly skilled and experienced Event Operations Manager to join our team. As an Event Operations Manager, you will be responsible for ensuring the smooth operation of our immersive experience, 'Lapland', which brings to life the mythical Elven world of Father Christmas.Key ResponsibilitiesOperational ManagementManage a safe...

  • Event Operations Manager

    3 days ago

    Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time £15

    Job SummaryLaplandUK is seeking a highly skilled and experienced Event Operations Manager to join our team. As an Event Operations Manager, you will be responsible for ensuring the smooth operation of our immersive experience, 'Lapland', which brings to life the mythical Elven world of Father Christmas.Key ResponsibilitiesOperational ManagementManage a safe...

  • Event Operations Manager

    1 day ago

    Ascot, Windsor and Maidenhead, United Kingdom Blue Arrow Full time

    Job SummaryBlue Arrow is seeking an experienced Event Operations Manager to join our team in a luxury hotel environment. As a key member of our events team, you will be responsible for ensuring the smooth execution of events and conferences, providing exceptional service to our guests, and maintaining the highest standards of quality and attention to...

  • Event Operations Manager

    1 day ago

    Ascot, Windsor and Maidenhead, United Kingdom Blue Arrow Full time

    Job SummaryBlue Arrow is seeking an experienced Event Operations Manager to join our team in a luxury hotel environment. As a key member of our events team, you will be responsible for ensuring the smooth execution of events and conferences, providing exceptional service to our guests, and maintaining the highest standards of quality and attention to...

  • Events Operations Coordinator

    4 days ago

    Ascot, Windsor and Maidenhead, United Kingdom Gateway Hospitality Recruitment Full time

    Job SummaryWe are seeking an experienced Events Operations Manager to join our team at Gateway Hospitality Recruitment. As an Events Operations Manager, you will be responsible for assisting and running high-end events and weddings at our luxury venues.Key ResponsibilitiesPlan and coordinate events in line with the Event SheetManage and supervise team...

  • Events Operations Coordinator

    5 days ago

    Ascot, Windsor and Maidenhead, United Kingdom Gateway Hospitality Recruitment Full time

    Job SummaryWe are seeking an experienced Events Operations Manager to join our team at Gateway Hospitality Recruitment. As an Events Operations Manager, you will be responsible for assisting and running high-end events and weddings at our luxury venues.Key ResponsibilitiesPlan and coordinate events in line with the Event SheetManage and supervise team...

  • Event Operations Coordinator

    6 days ago

    Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time £13

    Job DescriptionJob Title: Event Operations CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Event Operations Coordinator to join our team at LaplandUK. As an Event Operations Coordinator, you will play a crucial role in supporting the smooth operation of our commercial staff and ensuring the success of our events.Key...

  • Event Operations Manager

    4 days ago

    Ascot, United Kingdom Ginger Recruitment Services Limited Full time

    Job Summary:Ginger Recruitment Services Limited is seeking a highly skilled and experienced Conference and Banqueting Manager to oversee the event operations at a renowned venue in Berkshire. The ideal candidate will have a proven track record in managing events, leading a team, and ensuring exceptional guest experiences.Key Responsibilities:Oversee the...

  • Event Operations Manager

    4 days ago

    Ascot, United Kingdom Ginger Recruitment Services Limited Full time

    Job Summary:Ginger Recruitment Services Limited is seeking a highly skilled and experienced Conference and Banqueting Manager to oversee the event operations at a renowned venue in Berkshire. The ideal candidate will have a proven track record in managing events, leading a team, and ensuring exceptional guest experiences.Key Responsibilities:Oversee the...

  • Event Operations Coordinator

    9 hours ago

    Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time £13

    Job Description:Event Operations CoordinatorLaplandUK is seeking a highly organized and detail-oriented Event Operations Coordinator to join our Commercial Department. As an Event Operations Coordinator, you will play a vital role in supporting the smooth operation of our commercial staff and ensuring the success of our events.Key Responsibilities:Assist in...

  • Event Operations Coordinator

    6 hours ago

    Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time £13

    Job Description:Event Operations CoordinatorLaplandUK is seeking a highly organized and detail-oriented Event Operations Coordinator to join our Commercial Department. As an Event Operations Coordinator, you will play a vital role in supporting the smooth operation of our commercial staff and ensuring the success of our events.Key Responsibilities:Assist in...