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Event Operations Manager
2 months ago
Job Summary
LaplandUK is seeking a highly skilled and experienced Event Operations Manager to join our team. As an Event Operations Manager, you will be responsible for ensuring the smooth operation of our immersive experience, 'Lapland', which brings to life the mythical Elven world of Father Christmas.
Key Responsibilities
- Operational Management
- Manage a safe and best-in-class 'FC Land' operation strictly in-line with approved policy, processes, and instruction.
- Monitor CCTV to ensure that guest flow, staff movements, and allocation of guests to available Father Christmas visit slots are efficient and in-line with pre-determined throughput and capacity targets.
- Use our bespoke system 'Harmony' to monitor visit statistics and manage the allocation of guests to available visit slots.
- Work under pressure within the Operations Control hub of the area, ensuring that any risks to the operational delivery of the area are managed effectively.
- Team Management
- Work closely with FC Land Management team to ensure that the staffing of 'FC Land' is consistently at the right level.
- Establish, lead, and maintain a professional and positive working culture within the 'FC Land' teams, acting as a role model.
- Ensure a high level of morale across all teams within the 'FC Land' operation.
- VIP & PR Guests
- Support the communication and requests of all VIP and PR guests as determined by the VIP manager/team.
Requirements
- Essential Experience
- Minimum one year working in live entertainment, event operations, visitor attraction operations, or control centre operations.
- Working knowledge of best Health and Safety practices.
- Desirable Experience
- An understanding of back of house ticketing systems.
- A basic knowledge of KPI and customer insight data (e.g. dashboards, surveying, and mystery shoppers).
- Skills
- Excellent communication, interpersonal, and diplomacy skills.
- A keen eye for operational efficiencies, with the confidence to challenge and drive standards.
- Bright with a strong sense of initiative.
- Confident with technology.
- Flexibility of approach to working environment needs.
- Ability to work well in a team environment.
- Positive attitude throughout to ensure a good morale is sustained onsite.
- Organisational skills and attention to detail.
- Ability to work under pressure.
About LaplandUK
LaplandUK is a unique and immersive experience that brings to life the mythical Elven world of Father Christmas. We pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world.
