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Customer Service

3 months ago

Dudley, United Kingdom Tosca Full time

Looking for FUN + PURPOSE in your career and employer? Check out Tosca We are revolutionizing the supply chain through sustainable solutions that protect perishable goods while serving planet Earth. Our vision is to help realize a future where all one-way packaging is converted to reusable containers.



Are you the right applicant for this opportunity Find out by reading through the role overview below.

To support our business in the UK and Ireland, we are currently recruiting a



Customer Service & Asset Manager to manage the Customer Service and Asset teams in the UK and Ireland.



Your responsibilities


As the Customer Service and Asset Manager – UK & Ireland, you will direct and coordinate the Customer Services and Asset teams to connect and proactively guide customers through the Tosca customer life cycle to ensure business continuity, profitability and customer satisfaction. You will be an independent expert playing a key role in safeguarding our assets and preventing losses, creating a competitive advantage for Tosca and its customers.


You will be responsible for accurate input and maintenance of Customer Master Data. You take care of customer onboarding (including training customers in our system) and will provide an excellent after-sales experience which will enable you to build a long term relationship with our customers. You will be operating with company systems including CRM and will ensure all CS & Asset activities are logged accurately.


  • You will be responsible for managing the accurate input and maintenance of Customer Master Data.
  • You will be responsible for managing the day to day communication and relationship management with Customers
  • You will support the team to take care of customer onboarding (including training customers in our system) and will provide an excellent after-sales experience which will enable you to build a long term relationship with our customers.
  • You will be operating with company systems including CRM and will ensure all CS & Asset activities are logged accurately.
  • You will manage the customer forecasting in conjunction with sales and liaise with the Operations Team.
  • You follow-up on month-end closing, ensuring all asset movements are closed before invoicing.
  • You coordinate the audit planning at our suppliers, Recycling Service Units and conditioning services. Once the audit is done, you follow-up on correct and timely execution of the stock audit process, the analysis, processing and communication.
  • You will actively promote and manage continuous improvement within your team in cooperation with other departments such as Sales and Operations.
  • You will lead and coach the CS & Asset Teams, create and sustain a positive team environment displaying high levels of motivation and team spirit.
  • You will organize 1-1 meetings and performance interviews with your team members.
  • You develop and follow-up on departmental objectives in line with the company strategy
  • You will be required to attend customer meetings, on site or remotely.
  • You will be required to do all tasks within your level of skill and ability.



Your Profile

  • You have a Bachelor’s degree or acquired equivalent knowledge through experience in a Customer Support of Inside Sales position.
  • You are an experienced people manager with strong communication skills and determination to guide your team through the integration changes.
  • Experience in pooling is an advantage.
  • You are fluent, both written and spoken in English. Knowledge of any other languages is a plus.
  • You are good with numbers and have good analytical skills who can manage assets and is good in interpreting data.
  • You are customer centric and service your internal stakeholders in a professional and constructive way.
  • You are a problem solver, with a passion for working with numbers and an eye for detail.
  • You are able to work independently, setting you own priorities and work well under pressure.
  • You are always able to keep your focus and drive, even during short deadlines.
  • You communicate with customers and internal employees in a professional and constructive way.
  • You know your way around MS Office. Training-on-the job will be provided for our internal software.
  • You are customer oriented and an enthusiastic team player and will bring a positive attitude into the entire Tosca family.



Our offer

You will have a permanent contract and a market competitive remuneration package in line with your knowledge and experience.


We continuously invest in your personal and professional development through our training and coaching programs.


You will join a dynamic and fast growing company that is part of a strong international group. We take pride in our green service and encourage our employees to participate in our growth and help us co-define the path to success. Team-work is central and we offer a warm and relaxed atmosphere in our open-space office with regular sport, team and fun activities.



Interested in joining our team?

Tosca cultivates a tight-knit team of smart people who care about their work and their colleagues. We believe this is a really exciting opportunity for someone who is up for a fast-paced challenge and is eager to become an integral member of our team.



Send your CV and your letter of motivation to careers_emea@toscaltd.com.


We’re looking forward to meeting you