Patient Access Officer

3 weeks ago

South West London, United Kingdom Cleveland Clinic London Full time

Salary:From £26,000

Hours:Rota between the hours of 7:30am - 8:00pm Monday to Friday, and 7:30am - 3:30pm Saturdays

Location: 1 x Vacancy at 55 Moorgate, London, EC2R 6BH - full-time in the office

1 x Vacancy at 33 Grosvenor Place, SW1X 7HY - full-time in the office

Contract:Permanent



The following information aims to provide potential candidates with a better understanding of the requirements for this role.

What are we looking for?

Cleveland Clinic London are looking to recruit a Registration Officer to join the Patient Access Team. You will be supported by the Registration/Admissions Supervisor. This is a dynamic patient-facing role committed to delivering a warm welcome to all outpatients on their arrival at Cleveland Clinic London.

You will contribute to the delivery of an exceptional patient experience, ensuring all outpatients are fully registered on arrival, as well as providing patient information and answering any questions or queries our patients may have about any aspect of their visit. You will be responsible for the accurate collection and verification of all outstanding demographic and financial information, including insurance authorizations and/or payments.

You will have a working knowledge of all types of outpatient scheduling across the various clinical areas of the hospital and will be an excellent communicator and adaptable team player who enjoys the challenges of delivering world class customer service in a busy hospital environment.???????

What makes us different?

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, Caring for life, researching for health, and educating those who serve, assures our unwavering commitment to professional development. ??????

?What will your duties include?

  • Meet and greet all outpatients and visitors to Cleveland Clinic London

  • Facilitate all in-person same day and future appointment requests and referrals

  • Ensure any outstanding patient demographic and financial information is complete at the point of check-in

  • Assist with patient check-in where this is required

  • Liaise with insurance companies and other third party payers as required to ensure relevant authorisation is in place

  • Collect payments as required utilising Cleveland Clinic Londons integrated payment systems

  • Management of cash drawer and compliance with cash reconciliation and other cash management processes and policies

  • Provide cost estimates to self-pay patients

  • Promote and encourage sign up to the CCL MyChart App to enable patients to manage their own healthcare information

  • Communicate effectively with other relevant departments within the hospital to deliver a seamless patient journey in all cases

  • Cross train across all areas of Patient Access

  • Other duties as assigned

The Patient Access Department works as one team and as part of your role you may be asked to work across a wide range of functions both patient facing and non-patient facing, including:

- Contact Centre

- Patient Registration

- Cashiering

- Pre-Registration

Working as a Patient Access Officer, you will be trained to support these areas and as part of a multi-skilled team will provide appropriate support as required by the needs of the business.


What we need from you?

  • Relevant experience in a patient facing environment preferred

  • Experience of patient bookings via hospital computer softwarepreferred

  • Computer proficiency in Microsoft Office, Excel, Word etc

  • Outstanding customer service, communication, confidentiality and interpersonal skills

  • Proven ability to step outside comfort level, adapt to new challenges and assist the team

  • Ability to work effectively in both a team environment and independently


What we can offer you????????

We are offering an array of benefits to compliment working for a not-for-profit market leader, some of our benefits include:

  • 25 days Annual leave plus 8 days Bank holiday a year

  • Auto-Enrolment of 5% pension - Cleveland contribute 10% through Salary Exchange

  • Private Medical Insurance and Private Dental Insurance

  • Life Assurance

  • Discounted gym facilities in our Admin Office Building

  • Employee Assistance Programme

  • Seasonal Ticket Loans??????????????


Who we are?

Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history, our Patients First philosophy is at the heart of everything that we do.

?

Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.

Disclosure and Barring Service (DBS) Check

This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

Lets deliver World Class care together

As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.



AMRT1_UKCT

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