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Floor Manager
3 months ago
Why work with us as a Floor Manager:
- Access personalised training, mentorship programmes, clear career paths and genuine opportunities for personal development.
- Highly attractive bonuses in our Refer a Friend scheme, as well as other reward and incentive programmes.
- Discounts on gym memberships, retail and travel.
- Industry supplier trips as well as access to masterclasses and workshops.
- Enhanced Maternity and Paternity.
- Enjoy discounted rates at any of our restaurants as well as Minor Hotels globally.
- An additional day's holiday every year, for your first five years.
- Access to Mental Health counselling, plus legal and financial advice via our employee assistance programme.
- Access to English lessons.
- Helping the senior management to lead and inspire the front-of-house team to deliver impeccable service and exceed guest expectations during a busy service.
- Monitor and uphold the restaurant's high standards for food presentation, service, and overall guest experience.
- Train, develop and supervise team members to ensure a cohesive and efficient team.
- Build and maintain positive relationships with guests, addressing concerns, and ensuring a welcoming atmosphere.
- Manage guest complaints, queries and feedback to ensure a positive outcome.
- A key contributor to the management team, undertaking designated responsibilities with efficiency and dedication.
- Full-Time and Part-Time roles available.
- Experience at a supervisory level within a similar hospitality setting.
- Communicates effectively with all departments in the spirit of the company values.
- Cultivates genuine connections with both our guests and team members.
- Can lead positively and promote a sense of collaboration and professionalism.
- Embodies the highest standards of hospitality and service delivery.
- Excellent product knowledge to enhance guest experiences.
- A basic level of financial awareness, cost control and payroll management.
- Proficient and knowledgeable on Food Safety and Health & Safety legislation.
