Assistant Manager

2 weeks ago

Petworth, United Kingdom Petworth Places Full time £28,875
Our Assistant Manager (Hospitality) will effectively manage all Food & Beverage and accommodation services associated with the business. Initially, focusing on The Angel Inn and Ryde House and other accommodation as and when this becomes available for booking. You will play a pivotal role in ensuring that our Food & Beverage and accommodation exceeds guests’ expectations focusing on creating a friendly and professional dining experience and a warm, inviting, and clean place to stay.

About Petworth Places:
Petworth Places is made up of several teams of dedicated people building a destination hospitality and food and beverage business. Our core businesses are located in the beautiful South Downs market town of Petworth, West Sussex, and the historic market town of West Malling in Kent.
Established in 2010, the group comprises a multiple-award-winning food brand, The Hungry Guest (a double winner of UK delicatessen and farm shop of the year), E Street Bar & Grill, and The Angel Inn (with seven upmarket guest rooms). The group also includes Augustus Brandt, a interiors and antiques business, and Newlands House Gallery, an exciting gallery and exhibition space.

Main Responsibilities:
The Assistant Manager (Hospitality) will be responsible for:
  • Work with and support the General Manager in the effective running of business.
  • Deputise in the absence of the General Manager.
  • Successfully manage day to day management of the Restaurant/Bar.
  • Ensure all Health & Safety standards are met.
  • Running a well organised, creatively challenging, spotlessly clean, happy working environment where all employees know their value and objective for that hour, day, week, month, and year ahead through clear, concise, and calm communication.
  • Ensure that all recruitment and internal promotions are carried out by assessing all candidates against established specifications and job criteria and adhering to company procedure.
  • Ensure that all new employees are trained according to company standards.
  • Ensure that all legislative training is completed within the required time scale and recorded legitimately in the employees training records.
  • Plan and support all employees with on-the-job training.
  • Champion internal promotions and incentives.
  • Ensure good communication with all employees by planning and holding employee meetings; manage employees on shift through effective shift meetings.
  • Understand who the guests are, and their expectations and needs, always adopting a hands on and approachable on the floor service ethic.
  • Seek and action guest feedback at all opportunities; effectively deal with and learn from.

EXPERIENCE AND SKILLS NEEDED:Candidates will be enthusiastic with a positive ‘can-do’ attitude and a passion for delivering great food and exceptional service every day.   WE OFFER:
  • Competitive market rate salary plus share of gratuities and service charges (TRONC).
  • Staff discounts at all group outlets.
  • Complimentary meal during shift (for shifts in excess of 7 hours).
  • Free admission to Gallery exhibitions for employees.
  • Discounted membership to Newlands House Gallery.
  • Holiday entitlement of 28 days per annum including Bank Holidays (for full time roles).  
  • Learning and development opportunities.

LOCATION: Petworth, West SussexEMPLOYMENT: Permanent, Full timeHOURS: 45 hours per week, 5 out of 7 daysSALARY: £28,875k per annum 

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