Customer Service Manager

16 hours ago


Middlesbrough, United Kingdom The Recruitment Co Full time

My client based in Middlesbrough is currently looking for a Customer Services Manager to join their team on a permanent basis. The role would suit someone who has direct managerial/team leader experience in a fast paced, customer service lead environment. You will be responsible for supervising a small team of agents, as well offering great customer care to an already established client base. Duties of the role include:To lead and support a small team of customer service agentsAdopting a hands on approach between managing the team, and building and developing your own existing client relationshipsTo monitor the teams performanceHandling of complaints in timely and professional mannerHandling incoming customer queries for new businessLiaising effectively between customer service and other departments, ensuring customer satisfaction at all levels Salary: £27k-£30k depending on experienceHours: Mon-Fri, 40hrs per week (some flexibility with start and finish times)Role: Immediate start, permanent from day oneThe Recruitment Co is an equal opportunities employerCPMiddlesbrough



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